4424LD+ display dead 2

[jonsjacks]

I moved and replaced the jack for a 4424LD+ and DSS4450 unit.
When i pluged it in the display on the set was dead and the DSS is not working. what did i do wrong? I know nothing about AVAYA did I miss something?

 

[merlinman]

This particular Telephone requires an external power supply.

You may have left it at the "FROM" location.

No Power = No Display or DSS

http://home.comcast.net/~merlinman

 

[jonsjacks]

I went back & checked the p/s. Checking the 2nd pair showed no pwr or short. Could it have been shorted & fried?

 

[cvrbob]

1 pair from jack to pwr. , 2 pair from pwr. to 4424LD

 

[jonsjacks]

Do you mean w/bl-bl/w to system and w/or-or/w to pwr?
There is 2 pr. from the pwr to the BIX on ornge & green.
Blue pr jumps to system.
It was still punched at the BIX.
But the line cord to the phone was a 4 pin.
I only moved the jack end of the wire to the other side of the room, it's still the same wire.

 

[Dexman]

There is a very remote chance that the VFD has died. But the power supply is probably shot if the AC outlet is alive and the cables are properly connected.

I "FEATURE 00

 

[jonsjacks]

I don't know why the 2nd pair from the pwr supply is connected.

 

[jonsjacks]

I have ordered a new pwr supply & will try it next week.
I've wired the jack standard USOC, hopefully that's right.

 

[Telecomboy]

What cvrbob was saying is you need a single-pair line cord (or 2-pair works here, just overkill) going from the jack in the wall to the power supply. Then, from the power supply to the telephone you need a 2-pair line cord. If the cord going from the power supply to the telephone is only single-pair, the power is not being sent to the phone. If you look at the rj11 end of the line cord being used, you'll see if there are 2 wires (single pair) or 4 wires (2-pair).

 

[jonsjacks]

I got the new power supply & connected it to the system. The phone display came up, but the DSS didn't. Did I miss something?

 

[Telecomboy]

I know it's basic, but make sure the dss is on page 1. On the bottom 2 rows you'll see one button that's green. That's the page button. Make sure the left-most button is green and not either of the two to the right (page 2, page 3 respectively).

 

[jonsjacks]

The DSS was never disconnected from the set.
So would that change anything?
Does it need to be remaped?
Would the set buttons change?

 

[Telecomboy]

It shouldn't need to be remaped, but if someone accidentally pressed the page 2 or page 3 button, it won't work properly. Page one could be set to x100-x149, page 2 to x150 to x199, and page 3 to x200-x249 as an example. If they have nobody in extension range 150-199 and the dss is set to page 2, it will appear to not be working. If you change it back to page 1 (and users are in the x100-x149 in this example) then the buttons will light back up in accordance to the extensions.

 

[jonsjacks]

So if I go in and just press the page button it should come back to life. Is there anything else I need to do?
The problem is I know absolutely nothing about AVAYA.
Give me a Nortel!

 

[jonsjacks]

There is no button labeled page 1, 2 or 3.
There is a button on the lower left that is red.?

 

[TouchToneTommy]

Push that button in the lower left, so that it turns off. That is the message button, which overrides the normal operation of the DSS. Then , the button immediately above it is the "page 1" button, and the buttons immediately to the right of that are page 2 and 3.

 

[jonsjacks]

I'll check this out in the next few hours.

 

[jonsjacks]

Thank you all. 2thumbsup
Life is good once again.
Where would we be without a little help from our friends?