412 rebooting

[NSchingeck]

I have a 412 running 5.0.15 and vmpro running 5.0.23 on some of the calls comming out of VM pro to the 412 cause the ipo to reboot. There extensions are 9xxx and some match that of the Delta Server but some work some dont, on the extensions that cause a reboot comming out of vm it doesnt matter which action out of vm you use all will reboot the 412 immediatly. Any help would be great below is a trace with a FATAL DSI Excep address=7f7f7f8b d=5 pc=009ce724 009b77f0 009ceec8 009cf1d0 009d71bc 009c6e40 IP 412 5.0(15) error that I get.

Thanks,
Nick



Calling[3038427840] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=22
128463mS PRN: Q931Trunk: Found QBChannel to match 0.22 --> 32.23
128464mS CMCallEvt: 0.1035.0 -1 BaseEP: NEW CMEndpoint 19c3968 TOTAL NOW=10 CALL_LIST=4
128464mS CMCallEvt: CREATE CALL:8 (19c353c)
128465mS CMCallEvt: 0.1036.0 -1 BaseEP: NEW CMEndpoint 1bbe848 TOTAL NOW=11 CALL_LIST=4
128467mS CD: CALL: 5.6.1 BState=Idle Cut=1 Music=0.0 Aend="Line 5" (32.23) Bend="" [] (0.0) CalledNum=3481 () CallingNum=3038427840 () Internal=0 Time=3 AState=Idle
128468mS CMCallEvt: 5.6.1 8 Q931 Trunk:5 CHAN=22: StateChange: END=A CMCSIdle->CMCSDialInitiated
128469mS CMTARGET: 5.6.1 8 Q931 Trunk:5 CHAN=22: LOOKUP CALL ROUTE: type=0 called_party=3481 sub= calling=3038427840 dir=in complete=1 ses=0
128469mS CMTARGET: 5.6.1 8 Q931 Trunk:5 CHAN=22: SET BESTMATCH: length 4 vs -1 match=3034313481 dest=9951
128469mS CMCallEvt: Priority hike: call 8 priority 0->1
128470mS CMTARGET: 5.6.1 8 Q931 Trunk:5 CHAN=22: LOOKUP ICR: DDI= CGPN=3038427840 (Destination 9951 ) => CDPN=9951
128470mS CMTARGET: 5.6.1 8 Q931 Trunk:5 CHAN=22: ADD TARGET (N): number=9951 type=0 depth=1 nobar=1 setorig=1 ses=0
128471mS CMTARGET: 5.6.1 8 Q931 Trunk:5 CHAN=22: SET USER: MichelleH orig=1
128471mS CMTARGET: 5.6.1 8 Q931 Trunk:5 CHAN=22: ADD USER: MichelleH depth=2 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeUnknown) incl(0x0) excpt(0x0), allow_redir(1) remote=00000000
128472mS CMMap: a=4.30 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder resource busy 1, total 30
128473mS CMCallEvt: 0.1037.0 -1 BaseEP: NEW CMEndpoint 19b1540 TOTAL NOW=12 CALL_LIST=5
128473mS CMCallEvt: 0.1037.0 -1 MichelleH.-1: NEW CMExtnEndpoint 19b1540, Name=MichelleH, Extn=9951, Phys Extn=9951
128474mS PRN: Alarm log full
128474mS PRN: Begin Stack Trace
128474mS PRN: pc=009ce724
128474mS PRN: lr=009ceec8
128474mS PRN: findfunc 009b77f0 009ceec8 009cf1d0 009d71bc 009c6e40 00a3290c 00d66dc0 00d68ee8 00a110f8 00a34eb0
128474mS PRN: findfunc 00a40538 00a40be0 00a7689c 00a7aa80 00a7f4c4 00a7a264 00a7d894 00a6d3ac 009f5874 009f8b30
128474mS PRN: findfunc 009f89ac 00a66c44 00a66dcc 00a66f84 0098614c 009862c4 009227b8 00922780 00000000 00000000
128474mS PRN: End Stack Trace
128474mS PRN: ScheduleHistory NOT enabled: Task = CM File = ../platform/platform.cpp Line = 910
128474mS PRN: .FATAL DSI Excep address=7f7f7f8b d=5 pc=009ce724 009b77f0 009ceec8 009cf1d0 009d71bc 009c6e40 IP 412 5.0(15)

********** contact lost with 196.201.238.231 at 21:16:47 19/1/2010 - reselect = 1 **********
******************************************************************

********** SysMonitor v7.0 (15) **********

********** contact made with 196.201.238.231 at 21:17:42 19/1/2010 **********

********** System (196.201.238.231) has been up and running for 54secs(54652mS) **********

********** Warning: TEXT File Logging selected **********

 

[tlpeter]

Like you said, you use 99xx
change it and try again.


ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TheSmash]

128474mS PRN: Alarm log full"

Have a look at this. Looks like it is resetting to free this up...

 

[tlpeter]

Alarm log full means there are more then 15 alarms.
This does not cause the reboots, then reboots are the cause of a full alarm log!



ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

Have a look here;

http://www.avayausers.com/showthread.php?p=45447

So reset it to factory default, and then send a valid back-up to the ipo.

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It works! Now if only I could remember what I did...

Dain Bramaged
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