411 Calls

[Wealthmaker]

How can I block all users except for 1 from calling 411, xxx-555-1212
This switch is DCS'd
Thanks for your help.

 

[4merAvaya]

You would have to send 411, xxx-555-1212, etc., to a route patterm with a high FRL, such as 7. No one except the user that you want to dial should have FRL 7 assigned to their COR.

Kevin

 

[udaphoneman]

We want to block 411 calls too, but our switch is set up to dial "9" first. Any suggestions besides dropping "9" from the dial plan? Is there a way to see all the calls a user has made?

 

[avayaman]

The first reply has the right idea. Most implementations make poor use of route patterns & tend to send most of the calls out over one only. With proper use of the partitition table & route patterns you can make the system much more flexible. I used to use a minimum of & Route Patterns in any switch I implemented even with only one trunk group. Dividing them up into local free calling, LD, 411 & 611 blocked, 911 route, etc. Do it right, you can really customize permissions for individual users easily.

Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
E-mail use form on website at

http://www.vancouver.hm/email.html