400 to 450 upgrade

[hawks]

I have a customer that is going from BCM 400 3.7 to BCM 450 he is going the upgrade rout. So we went ahead and did the 3.7 to 4.0 upgrade keycode activation, when we got the new keycode back it showed 92 IP seats. Which I did not think anything of it at the time. Well the customer asks me why it only shows 92 because he should have 120 IP license. Sure enough after some research it shows that they had 120 seats activated (even though I know you can not use them all). My question is does anyone know if once the new migration code is activated to go to the 450 platform will he get the additional 28 seats back because they do show up in the KRS itself but not in the actual keycode for the 4.0 that you load in the system.

 

[oldestgeek]

What you see on the key code is what you will get. If the old system key code shows 120 the you'll need to open a TAC case with Avaya to have them issue a new key code.

 

[hawks]

oldstgeek, notice in the Current it shows all 120 IP seats but down in the actual code it only shows 92. I'm hoping that when we get the migration to 450 code it will show the additional 28 seats back. I was hoping someone here has ran into this because my gut is telling me that if I go back to Avaya they are going to say that the 400 never should have had 120 activated in the first place.
__________________________________________________________
Current Configured Features:
BCM Voice Messaging Mailboxes : 1000 units
MCDN : Active
VolP Gateway : 32 units
BCM IP Telephony Client : 120 units
Q.SIG : Active
BCM 4.0 Upgrade : 103 units
Unified Messaging : 1 units
------------------------------------------------------------ Current Keycode

SystemId: xxxx
Sequence: 9
KeyType: 2
# BCM 4.0 Upgrade
299 103
# BCM IP Telephony Client
218 92
# Unified Messaging
208 1
# VolP Gateway
206 32
# BCM Voice Messaging Mailboxes
202 1000
# MCDN
111 1
# Q.SIG
110 1
KeyCode:
xxxxxxxxxxx

 

[biv343]

Sounds like a KRS glitch since 92 was the maximum number of IP sets you could ever run on a 200 or 400. Usually the problem I run into is auth codes that don't show up in KRS. Then its an uphill battle trying to prove the customer bought them.

If you have the auth codes or purchase order paperwork to support showing that the customer did indeed pay for 120 IP seats, Avaya should hopefully be able to get you the other licenses.

 

[oldestgeek]

Hawks, I had something similar happen once. KRS summary was showing two expansion licenses on a 450, and of course it can have only one expansion. I knew that I had definitely purchased only one for that site. I upgraded the unit and checked the licenses again on the box and only one was showing. I'm not sure when it got corrected but KRS now shows only one. As Biv343 stated I normally have the opposite problem with purchased software not showing up in KRS.

 

[hawks]

UPDATE:
Just activated my codes and it now shows all 130 IP Seats as being on the 450 platform. I'm going to try and finish the actuall upgrade of the hardware and entering the code this weekend. I'll let you know if I run into anything.