4.0 Image disk will not boot

[dmpd]

I have an upgrade from CallPilot 1.07 to 4.0. I have gotten it up to 2.02 and now is the time to move to 4.0. I have gone into the bias and moved the cd drive to the top of the bootup list and disabled the hard drive. My Call
Pilot will not boot to the CD drive. It will not bootup period with the hard drive disabled. I have an Plextor ultra plex 40 max drive. The system recognizes the drive. I used it to upgrade from 1.07.
Any ideas why I can't boot to the 4.0 Image disk?
Thanks

 

[x11tech]

Possibly a bad disk?

Try booting the CD in another computer (you do not have to proceed with the installation, just verify that it boots). If it boots in another computer, your problem is the CallPilot server (for some reason which will be difficult to troubleshoot remotely), and if it does not, then it's probably the 4.0 boot disk.

(You might want to also doublecheck that you can successfully boot on the 2nd computer before trying to boot with the 4.0 image disk so that you know for sure that the computer will boot from other media.)


Process of elimination.

 

[strmwalker]

dmpd....what level is your bios?and what size is your
is your hard drive?

no problems only solutions

strmwalker

 

[curtismo]

And what Hw platform (201i, etc.)?

I'll be doing the 2.02 to 5.x sometime this spring on a 201i and a total migration to the new 600i platform on a system still on a 200i platform.

 

[tnphoneman]

The CD is not bootable. Bios must be updated to 6.0.3 I believe first before you may attempt to upgrade.

Here are the steps for upgrading to 5.0 Look at NTP NN44200-400

Installing the CallPilot 5.0 Image
Use the procedures in this section to install the CallPilot 5.0 Image on the
various platforms.
Installing on 201i platform
Step Action
1 Insert CallPilot Image CD 1 of 3 for the 201i platform into CD or
DVD drive.
2 Disconnect the CLAN cable that connects the CallPilot 201i server
to the Nortel server subnet. This isolates the system from any
undesired activity from the network, such as virus attacks. Do not
reinstall the CLAN cable until you install the antivirus software on
the CallPilot server.
3 Restart the CallPilot server (power off the server and then power it
on).
Result: The server reboots and displays the following prompt: BOOT
ROM DOS (Default to No in 5 seconds) (Y/N).
4 During boot up when prompted to boot into DOS mode, select Y.
If this step is missed or N is selected by mistake, restart the server
and try again.
Result: They system is booted to DOS and menu is appears.
5 Type 1 to select option 1. SCSI CD-ROM and press Enter.
6 At the drive A command prompt, navigate to drive Z and run the
image.bat file.

Result: The image.bat file runs and the server reboots from the CD.
The image installation startup menu displays the following prompt:
Enter 1 to install and boot into Windows setup, 2
to install and exit to DOS (1,2).
7 Enter 1 to install and boot into Windows setup.
Result: The system asks if you are performing an upgrade.
8 Type Y to confirm. If you type N, the system exits to DOS.
Result: The system asks if the CallPilot 5.0 Upgrade Wizard has
run.
9 Type Y to confirm. If you type N, the system exits to DOS.
Result: The system asks if the hardware has been checked and
updated.
10 Type Y to confirm. If you type N, the system exits to DOS.
Result: The system asks if you are sure you want to install the
image.
11 Type Y to confirm. If you type N, the system exits to DOS.
Result: The system starts installing the CallPilot 5.0 image. During
the installation, the system displays the following prompt once or
twice (depending on the size and number of the server hard drives):
Insert next media and press Enter to continue.
12 Remove the current CD from the CD or DVD drive, insert the next
CD, and press Enter.
Result: At this point, the server starts the Windows Server 2003
mini-setup process, during which the server reboots several times.
The mini-setup process finalizes the configuration of the Windows
Server 2003.
13 Remove the CD from the CD or DVD drive.
14 Proceed to the section "Attaching the Windows 2003 Certificate of
Authenticity" (page 76).

 

[MrPederman]

Why must you disable the hard drive?

Aren't you trying to boot off the CD so you can install the 4.0 image on the hard drive?

 

[tnphoneman]

You do not disable the hard drive. I have pasted the complete instructions above for installing the image on a 201i.