3rd pary reporting tool for UCCX 9.0

[ReallyRotten]

Is anyone using a 3rd party tool for UCCX 9.0 reporting? What is the name of the tool and what do you think of it?

Thanks!

 

[whykap]

Your options if you don't like the canned reports that come with UCCX are to use the HR client tool and develop your own with Crystal or purchase cisco unified intelligence center and develop custom reports through that.
Since every customer wants to see their reports their own way no one really develops a canned app. They would have to customize it for each customer.
Since the tools are available (see above) you can hire a developer to do this for your organization if you do not have internal resources.

If this is a path your company wants to explore let me know and we can go from there

 

[ReallyRotten]

Thanks whykap this answer is perfect. I'm just making a recommendation. Then the IT department can decide where they want to go given the options.