3905s - Low Volume

[LittleGremlins]

We have 12 agents setup in a queue with 3905 agent sets. 3 agents out of the 12 are complaining of intermittent problems of callers complaining that they cannot hear the agent. They do have headsets plugged in, we have tried amps but found that they did not resolve the problem.

 

[StoneColdphoneman]

I would tell the agents to put call on hold vary fast and write down what route and member this call came on it and I would test the truck it may be the specific trunk.


Cuz StoneColdphoneman sad so

 

[mabsar]

have you tried to replace the set with another one? if not, do a simple test by moving this set to other postion where agent do not complaint of low voice.

 

[LittleGremlins]

I tried to put the call on hold yesterday, same as I did on a 2216, however, the 3905 did not display the channel info like the 2216. Why would that be?

Also, I did try to swap a set that I know did not have any problems and the problem did not go away or transfer with the set. I'm thinking that it is headset related. She has a GN Netcom headset with no adapter, I have ordered her a new headset with a proper adapter - should have this in early next week.

Any thoughts on what else this could be? I'm thinking that if it was with the lines, it would happen with more than the 3 agent sets.

 

[ttdobj]

We have had a very similar problem. We have a call centre using 3905's with calls being forced through to the call centre staff who are using headsets.

We found that occasionally calls would come in that could not hear our staff. We also had calls being forced through that our staff did not hear the notification beep at the start of the call.

It turned out that our staff were muting their phone whilst waiting for the calls, and disconnecting the headsets quick disconnect. When the quick disconnect was reconnected it caused the above problem.

Didn't know if there might be a similar issue going on with yourself.

 

[BahamaJohn]

I have installed 2 of the 3905 phones in a call center. First, the agents were complaining that they would get cut off after a few minutes talking to a customer. I had to force download the firmware in LD 32 to correct this, even though the switch said the phones already had the firmware.
Second problem, both phones (M 3905) are experiencing callers not being able to hear the agent and vice versa. I have changed out the headsets but the problem persists. Anyone have any ideas?

 

[Jay2003]

We had the same issue with M3905 sets both locally and in a remote office / 9150 install. To clear this issue we had to download the latest firmware to the M3905, V87. Get your vendor to upload the PSDL then you need to download to each sets,

Formula

((Quantity of M3902,3,4 * 9 minutes ) + ( quantity of M3905 * 12 minutes))/number of XPEC's.

Hope this helps.

Jason