3905 acd not working properly

[mycotel]

Hi all~

Customer has a 3905 acd phone off a CS1000 system. Customer complains that while on her headset, the "NRD" key lights up by itself. She also says she cannot hear the beep to let her know their is a call in the Que. I monitored the phone for 2 hours and all worked fine... any suggestions would be appreciated....



Thanks

 

[KCFLHRC]

Is the headset plugged into the headset connector on the phone? Are you using answer forcing?

 

[mycotel]

Yes the headset is plugged into correct connector. Not using answer forcing...

 

[nessman]

I've seen where bad headset amplifiers will keep a 2216 or 3905 from logging into the queue.