3904 call transfer

[cas1437]

I have two 3904 phone sets (actually there are more but I just want to talk about these two). One "Help Desk" line - 7611. When 7611 rings on D's phone he can pick up and transfer with no problem. When J tries the call ends up on his primary line and he cannot transfer the call. I have compared the programming and they match. Neither phone has add ons. What could possibly cause this? When programming did I need to specify something for KBA and DBA (I cannot find them listed on the TNs)?

 

[GHTROUT]

I'd make sure the phones both have the same firmware.

Then, I'm curious if the calls are coming in on different routes.

Then - are both phones the same FTT value. FTTU, or FTTC

Find more at GHTROUT.com

 

[bdmcdonald99]

Check your firmware on the 39xx sets as the transfer / conference feature does not work with old firmware on newer software on the PBX.

It's a phone system, NOT a clock!

 

[GHTROUT]

Yes, that's an even better idea.

Find more at GHTROUT.com

 

[cas1437]

I have just checked both units are set to FTTC and the firmware version is the same on both units. and this happens on all inbound calls from what I have been told (at least both internal and external). I cannot imagine that the fact that they are in different cabinets makes a difference. Could it? They have the same updates.

.fwvu 0 1 4 7
****M3900 VERSION REPORT****
TERMINAL TYPE = 020
CORE FIRMWARE VERSION = 024
FLASH FIRMWARE VERSION = 093

.fwvu 4 0 9 8
****M3900 VERSION REPORT****
TERMINAL TYPE = 020
CORE FIRMWARE VERSION = 024
FLASH FIRMWARE VERSION = 093

VERSION 4021

System type is - Communication Server 1000E/CP PM
CP PM - Pentium M 1.4 GHz

IPMGs Registered: 5
IPMGs Unregistered: 0
IPMGs Configured/unregistered: 0

RELEASE 6
ISSUE 00 R +
IDLE_SET_DISPLAY ARGOSY_GAMING

IPMG TYPE CSP/SW MSP APP FPGA BOOT DBL1 DBL2

0 0 MGC AP02 AB01 AA08 AA16 AP01 DSP1AB03 DSP2AB03
0 1 MGC AP07 AB01 AA08 AA19 AP01 DSP1AB06 DSP2AB06
4 0 MGC AP07 AB01 AA08 AA19 AP01 DSP1AB06 DSP2AB06
8 0 MGC AP07 AB01 AA08 AA19 AP01 DSP1AB06 DSP2AB06
8 1 MGC AP07 AB01 AA08 AA19 AP01 DSP1AB06 DSP2AB06

 

[trvlr1]

Could be an issue. Try moving the none working phone to the same cabinet as the working phone and test, that would give you the answer.

 

[cas1437]

Thank you all for your help.

ID10T error. User was using the "Pick Up" button instead of just pressing the button for the individual line.

Does that make it a user or training problem?