3904 ACD Second Line Roll-Over?

[552lata]

I have a 3904 ACD agent that has two personal lines on Key 3 & 4. Is there a way for the call to automatically roll-over to key 4 when key 3 is on a call?

Here's the config:

REQ: prt
TYPE: 3904
TN 19 2
DATE
PAGE
DES

DES EH1
TN 019 0 00 02
TYPE 3904
CDEN 8D
CUST 0
FDN 6450
TGAR 0
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTD TDD HFD GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 6450
LHK 0
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 6455 0 6532
AGN
01 NRD
02 MSB
03 SCR 6432 2 MARP
CPND
NAME Larson, Brett
XPLN 20
DISPLAY_FMT FIRST,LAST
04 SCR 4432 0 MARP
CPND
NAME Larson, Brett
XPLN 20
DISPLAY_FMT FIRST,LAST
05 ADL 16
06
07 ACNT
08
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 6450
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 2 OCT 2006

 

[Dougo123]

LHK 4

 

[EddieDuece]

You will also need HTA in the CLS...

 

[jamie2]

Not pretaining to your question, but your TNB example has very few CLS parameters being used.

For your agents I would suggest the following.

IRA - Incoming Ringing Line Preference Allowed
OLA - Outgoing Line Preference Allowed
AHA - Automatic Hold Allowed
LNA - Last Number Allowed
CNDA - Call Number Display Allowed
ARHA - Audible Reminder of Held Call Allowed

These are just some suggestions that may make your agents happier and make you look good to them.

 

[johnpoole]

dnda

john poole
bellsouth business
columbia,sc