33MX - Testing Dialin Autoattendent from ext

[TimGuyUK]

Anyone know how to test the Dial-in side of the Voicemail from an extention?

I have a week or so till the DNPSS is changed over to PRI so I cant dial in.

Cheers

Tim

 

[TheMitelGuy]

Are you talking about a mailbox owner trying to access their mailbox from the outside world?

If so, just call the auto attendant and press *.

 

[paterson]

If you have an MX, then you should have and Analog Options Board on the back. It would have both Analog CO ports and Analog Extensions. If you are lucky enough to have an Analog CO line, perhaps a Fax line or Security line, put it on one of the CO ports and program it to be answered by the Voicemail.

Otherwise, it may work to connect one of the Analog extensions to one of the CO ports, again having the CO port answered by Voicemail. Call the Analog Extension from another extension. Not sure if it will work as I have never done it, but if you are in need.....

 

[TimGuyUK]

Hi


AvayaGuy, no I mean get the "Welcome to company, press this for that and that for this....."

Mitelguy, Alas no analogue on here, and you dont get the patch panel included in the UK so I can ever lash it up.

So Ive got to sit tight for D'day then? Bum!

 

[paterson]

If you just want to hear the message as if it was an outside call and then test the functions of perhaps a single digit menu or something, that is fairly easy to do.

If you use an extension that has a Voicemail box, dial the hunt group access code. When you are prompted for the passcode, press *. Then you will be prompted to enter you mailbox number, again press *. This will take you to the Auto Attendant greeting and you will hear it as an outside caller would.

If you use an extension that does not have a Voicemail box, you will only have to press * once to get to the Auto Attendant greeting.

Hope that helps.

 

[TimGuyUK]

Right. Got it.

Bleedin easy when you know how. Tut, Thanks

Im sure that isnt in the manual........

 

[TheMitelGuy]

I don't follow. Are you saying there is no analog trunks on your controller?

 

[TimGuyUK]

Trunks are but I havent got an Amp conntector and patch pannel connected

The site is pure Pri.

 

[TheMitelGuy]

But both the CX and MX controllers have analog trunks and analog station ports. Can't you just take a single pair patch cable and plug a trunk into a port and ring the analog port from a digital phone. That should emulate a analog trunk... Right!?!?

 

[paterson]

I think that would work on the CX as the analog extensions and CO ports are RJ11 jacks on the back of the controller. I'm pretty sure that the MX Analog Options Board has a male Amphenol connector instead of RJ11 jacks and would need a 25 pair amphenol cable to be terminated on some kind of termination block. Then you could use jumpers to activate the CO Trunk port with an analog extension.

Does anyone know if it will work or not? It would be interesting to find out.

 

[Mitelpassion]

You could also set up an extension with no voicemail configured for it. Then forward this extension to your VM and you should hear your Auto Attendant day and night greetings if you dial the extension that is forwarded to VM.

Eugene