3300 Record a call issue / limitations question

[Jakt99]

Hi All

My client has advised that while reviewing saved calls in the user mailboxes that several call recordings are cutting off mid conversation.

There doesn't seem to be any pattern as to what is happening (Fixed length of call and users are not transferring or placing calls on hold).

The Record a call setup is for ACD agents only (6 agents in all). Agents are using UCA V4 softphones. Platform is 3300 CX running MCD 4.2, using embedded voicemail with 16 port. The record a call points a VM HG (terminal) starting from port 16 working back to port 1. The gernal VM HG (terminal works from port 1 up.

Are there any limits or issues with resourcing the feature? And has anyone else experienced the same problem and fixes

Cheers

 

[Jakt99]

Dis-regard post, problem resolved.

Silly me, believed client's response when I quizzed em about if transfer and call hold were being used and hence terminating recording, and they said no.

It pans out, this is what is happening to terminate the calls. I wasn't on site to review so got caught out.