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3300 Paging over IP Phones

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kwbMitel

Technical User
Oct 11, 2005
11,504
CA
Disclaimer: I have inherited a system that is setup incorrectly with respect to IP Page Groups. I am fully aware of all the E2T limitations.

That being said...

The system is a 3300 MXe with expansion processor running 9.0UR2

The system has 100 devices programmed in a single page group(yes I know the docs say max 64)

Prior to upgrading last night the customer had no issues. The previous load was 7.1.6.10_1.

Today, there are numerous complaints that the phone beeps for the page but no voice is heard. The problem appears to be set specific and consistant. The same set that does not work in the main group works perfectly fine if programmed in another group. Direct page also works fine.

My gut says that the upgrade introduced a limitation on the maximum simultaneous voice pages that did not exist before. None of my other systems have more than the maximum design limit so I'm unable to test elsewhere.

Has anyone else experienced this issue?

Grasping a straws here.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
 
You are correct. Due to the number of people that ran into this soft limitation before it was specifically limited to 64 devices in Rel 9.0. Prior to that, it would attempt to make as many of the pages as it could, until it ran out of E2T resources.
 
Thanks for the confimation Irwin.

Logic does not always apply but it's comforting that it still works sometimes.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
 
The system drops random phones from pages. All phones in the group which running into condition when Direct Page will not override don't count against the limit. If a phone in DND, Conference call and etc, it will be excluded from the page setup process, so virtually it may appear that more phones can work. This limit is still soft, just not configurable from the interface.
 
If you want to page more then 64 you can use the Benbra product.
 
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