3300 Outbound Name display 1

[kwbMitel]

Yes, I could probably take a couple of hours and figure this out for myself. But, I'm hoping someone else has already done the legwork and would like a star for their efforts.

System type is 3300 and SW rev is current.

I'm looking for the ability to send a different calling name based upon key selection. I've heard rumors that this is possible with a 3300 but I haven't worked out the details.

Basically, have 1 Keyline named Company ABC send that name and have another Keyline Named MyOtherName send that name.

I need the capability of more than 2 alternate names. Has anyone done this???

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[cknipe]

i had an insurance company that we did this for a while back. they needed thier claims side to be seperate from the sales side...

1st what we had to do was call the telco and change the CID name on telephone number 1 to abc insuance claims and change/set telephone number 2 with abc insurance sales.

All claims employess have the claims CID outpulse when the make the call from thier prime line, these employees all have a Key Line assigned to button 8 of thier phone. This key line is setup with CPN substitution for the sales line.

email me your email address and I will send you screen shots of my setup.

 

[cknipe]

Actually this may be easier....im about to leave for about 10 days and wont be back.

hope this helps

http://img410.imageshack.us/img410/2971/claimsphone.png

http://img269.imageshack.us/img269/5347/salesemployeephone.png

http://img508.imageshack.us/img508/9642/cpnsubstitutionform.png

http://img185.imageshack.us/img185/8962/didrangeform.png

 

[kwbMitel]

cknipe, Currently the Telco in my region will not provide name on NI-1, and NI-2 is problematic for several reasons.

Suffice it to say, your solution will not work for me.

I specifically remember a post quite some time back (can't find it) where the poster claimed the ability to output the name associated with a key line from the Tel Dir.

I would be very interested to know if this is actually possible. Might actually have to roll up my sleeves and figure it out.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RossBC]

I send out three different CLIDs from my phone.
using my prime sends our company main number
using a single line non-prime key unique to my phone, sends my DID
using a non-prime key shared among all techs phones, sends the 'techline' clid.
you simply need Non-Prime Public Network Identity enabled in your COS

we also change the outgoing name by using COS option Calling Party Name Substitution which uses the Department entry from the Teldir (which is only 10 digits). this may be telco allowed dependant, I have not tried putting a teldir name on a non-prime extension, that I can remember, so not sure about doing both things at the same time.
I will try on Monday and let you know.

 

[kwbMitel]

Ross,

I'm looking to send name based on key, not number, but this is the right direction.

If you have the time I would appreciate it as my PRI in my lab is in use elsewhere at the moment.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RossBC]

it only sends the department name of the prime. I have three different CLID's sent, but the name in each case is the prime's department name. I even used an ONS port and put a keyline of it on my phone, used the same COS as my phone, still only the prime's name sent.
close, but not exactly what you were looking for.

 

[kwbMitel]

RossBC,

I've got my PRI back and I'm having difficulty getting the system to send Calling Number based on Non-Prime DN.

It will send a Default Number if the Prime DN is not found in the DID/CPN tables

It will send the CPN translation number if the Prime DN is found.

I've programmed the Non-Prime Network Identity option against both the phone's and the trunk's COS.

I am obviously missing something but what??

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RossBC]

interesting.
We have an NSU so my CPN substitution has been in the IMAT programming. not sure if that would be making a difference.
I assume you have put the non-primes DN in the CPN translation table?

 

[kwbMitel]

Yes the Non-Prime is in the table, and the table has been activated.

I even tried making an non-prime key system appearance of a prime elsewhere. Calling from the other phone, caller ID is as expected. From the Non-Prime appearance, not.

I can't imagine that this is hardware specific. (NSU vs. Embedded)

What can you tell me about that "Techline"
Keysystem, Multicall or ???
Does it have a Prime apprearance anywhere in the system?



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RossBC]

techline is a non-prime keysystem on 6 phones and 3 hot desk users.
my outgoing was a non-prime single line, but changed it to a keyline of a ONS port to test the outgoing name for you. the outgoing caller id matched the key selected in both cases.
we are sending {000} in the modified digit table.(call by call as opposed to fixed), if that might make a difference.
Our main telco here only allows us to send outgoing CLID that is one of our phone numbers. I assume that you have thought of that.
we are DMS-100 NI1 if that makes a difference.

 

[kwbMitel]

Thanks Ross,

Unfortunately, nothing new that I haven't thought of.

The only apparent difference is the NSU vs. Embedded.

I'm running on a recent load of 9.0

Would you be willing to export and share your COS table? I'm starting to think something is conflicting.

If not, I think I'm stumped.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RossBC]

sure

Class Of Service Number                                        7      28
Comment                                                 PRI     Set
Account Code Verified                                   No      No
ACD Make Busy on Login                                  No      No
ACD Silent Monitor Accept                               No      Yes
ACD Silent Monitor Allowed                              No      Yes
ACD Silent Monitor Notification                         No      No
Allow Directed Call Pickup Of Attendant Call            Yes     Yes
ANI/DNIS/ISDN Number Delivery Trunk                     No      No
Auto Answer Allowed                                     Yes     Yes
Brokers Call                                            No      No
Busy Overide Security                                   No      No
Call Announce Line                                      No      No
Call Forwarding Accept                                  Yes     Yes
Call Forwarding (External Destination)                  No      Yes
Call Forwarding (Internal Destination)                  Yes     Yes
Call Forward Override                                   No      No
Call Forwarding Reminder Ring (CFFM and CFIAH only)     No      No
Call Hold                                               Yes     Yes
Call Hold Remote Retrieve                               Yes     Yes
Call Hold - Retrieve with Hold Key                      No      Yes
Call Park-Allowed To Park                               No      Yes
Call Pickup Dialed Accept                               Yes     Yes
Call Pickup Directed Accept                             Yes     Yes
Call Privacy                                            No      Yes
Call Reroute after CFFM to Busy Destination             No      Yes
Call Waiting Swap                                       No      No
Called Party Features Override                          No      No
Calling Name Display - Internal - ONS                   Yes     Yes
Calling Number Display - Internal - ONS                 Yes     Yes
Calling Party Name Substitution                         Yes     No
Campon Tone Security / FAX Machine                      No      Yes
Check COR after PSTN Dial Tone                          No      No
Clear All Features Remote                               No      No
Conference Call                                         Yes     Yes
COV/ONS/E&M Voice Mail Port                         No      No
DASS II OLI/TLI Provided                                No      No
Dialled Night Service                                   Yes     No
Direct Voice Call - Accept                              No      No
Direct Voice Call - Allow                               No      No
Direct Voice Call - Maximize Volume                     No      No
Disable Call Reroute Chaining On Diversion              No      No
Disable Conference Join Tone                            Yes     Yes
Disable Executive Busy Override Tone                    No      No
Disable Send Message                                    No      No
Display ANI/ISDN Calling Number Only                    Yes     Yes
Display ANI/DNIS/ISDN Calling/Called Number             Yes     Yes
Display Caller ID on multicall/keylines                 No      Yes
Display DNIS/Called Number Before Digit Modification    Yes     No
Display Dialed Digits during Outgoing Calls             Yes     Yes
Display Held Call ID on Transfer                        No      No
Display Transfer Destination on Recall                  No      No
Do Not Disturb                                          Yes     Yes
Do Not Disturb - Access to Remote Phones                Yes     Yes
Do Not Disturb Permanent                                No      No
Emergency Call Notification - Audio                     No      No
Emergency Call Notification - Visual                    No      No
Enable Call Duration Limit on External Calls            No      No
Enable Call Duration Limit on Internal Calls            No      No
Executive Busy Override                                 No      No
External Trunk Standard Ringback                        Yes     No
Flexible Answer Point                                   No      No
Follow 2nd Alternate Reroute for Recall to Busy ACD AgenNo      No
Forced Verified Account Code                            No      No
Forced Non-Verified Account Code                        No      No
Group Call Forward Follow Me Accept                     No      No
Group Call Forward Follow Me Allow                      No      No
Group Page Accept                                       No      Yes
Group Page Allow                                        No      Yes
Group Presence Control                                  No      Yes
Group Presence Third Party Control                      No      Yes
Handset Volume Adjustment Saved                         No      Yes
Handsfree AnswerBack Allowed                            No      Yes
HCI/CTI/TAPI Call Control Allowed                       Yes     Yes
HCI/CTI/TAPI Monitor Allowed                            Yes     Yes
Head Set Switch Mute                                    No      Yes
Hot Desk External User - Answer Confirmation            Yes     Yes
Hot Desk External User - Permanent Login                No      No
Hot Desk Login Accept                                   No      Yes
Hot Desk Remote Logout Enabled                          No      Yes
Hotel Room Monitor Setup Allowed                        No      No
Hotel Room Monitoring Allowed                           No      No
Hotel/Motel Room Personal Wakeup Call Allowed           No      No
Hotel/Motel Room Remote Wakeup Call Allowed             No      No
Individual Trunk Access                                 Yes     Yes
Local Music On Hold source                              No      No
Loudspeaker Pager Override                              Yes     Yes
Loudspeaker Pager Equivalent Zone Override Security     No      No
Maintain Ringing Party During Recall                    No      No
Message Waiting                                         Yes     Yes
Message Waiting Audible Tone Notification               No      No
Message Waiting Deactivate On Off-Hook                  Yes     No
Message Waiting - Disable Ringing Lamp Notification     No      No
Message Waiting Inquire                                 Yes     Yes
Multiline Set Loop Test                                 No      No
Multiline Set Message Center Remote Read Allowed        No      No
Multiline Set Music                                     No      Yes
Multiline Set On-hook Dialing                           Yes     Yes
Multiline Set Phonebook Allowed                         Yes     Yes
Multiline Set Voice Mail Callback Message Erasure AlloweNo      Yes
Music on Hold on Transfer                               No      No
Name Suppression on outgoing Trunk Call                 Yes     Yes
Non DID Extension                                       No      No
Non-Prime Public Network Identity                       No      Yes
Non Verified Account Code                               Yes     Yes
Off-Hook Voice Announce Allowed                         No      No
ONS CLASS/CLIP: Message Waiting Activate/Deactivate     No      No
ONS CLASS/CLIP: Set                                     No      No
ONS CLASS/CLIP: Visual Call Waiting                     No      Yes
ONS/OPS Internal Ring Cadence for External Callers      No      No
Originator's Display Update In Call Forwarding/ReroutingNo      No
Override Interconnect Restriction on Transfer           No      No
Pager Access All Zones                                  Yes     Yes
Pager Access Individual Zones                           No      Yes
Phonebook Lookup - Default to User Location             No      No
Phonebook Lookup - Display User Location                No      Yes
Phone Lock                                              No      No
Privacy Released                                        No      Yes
Public Network Access via DPNSS                         Yes     Yes
Public Network Identity Provided                        No      No
Public Network To Public Network Connection Allowed     No      Yes
Public Trunk                                            No      No
R2 Call Progress Tone                                   No      No
Recall If Transferred to Original Call Destination      No      No
Record-A-Call Active                                    No      No
Record-A-Call - Start Recording Automatically           No      No
Record-A-Call - Save Recording on Hang-up               No      No
Recorded Announcement Device                            No      No
Recorded Announcement Device - Advanced                 No      No
Redial Facilities                                       Yes     Yes
Return Disconnect Tone When Far End Party Clears        No      No
Ringing Line Select                                     No      Yes
SC1000 Attendant Basic Function Key                     No      No
SMDR External                                           Yes     Yes
SMDR Internal                                           Yes     Yes
Speak@Ease Preferred                                    No      Yes
Suppress Delivery of Caller ID Display between Sets     No      No
Suppress Delivery of Caller ID Display between Sets - OvNo      No
Suppress Display Of Account Code Numbers                No      No
Suppress Redial Display                                 No      No
Suppress Simulated CCM after ISDN Progress              No      No
Third Party Call Forward Follow Me Accept               No      Yes
Third Party Call Forward Follow Me Allow                No      Yes
Timed Reminder Allowed                                  Yes     Yes
Trunk Calling Party Identification                      No      Yes
Trunk Flash Allowed                                     No      No
Two B-Channel Transfer Allowed                          No      No
Use Held Party Device for Call Re-routing               Yes     Yes
Use Called Party Call Hold Timer                        No      No
Voice Mail Softkey                                      No      Yes
Account Code Length                                           12      12
After Answer Display Time
Answer Plus Delay To Message Timer                            20      20
Answer Plus Expected Off-hook Timer                           50      30
Answer Plus Message Length Timer                              25      10
Answer Plus System Reroute Timer                               0       0
Attendant Busy Out Timer                                      10      10
Auto Campon Timer                                             10      10
Busy Tone Timer                                               30      30
Call Duration                                                 10      10
Call Duration Forced Cleardown Timer                           0       0
Call Forward - Delay                                           0       0
Call Forward No Answer Timer                                  15      26
Call Hold Timer                                               60      30
Call Park Timer                                              180     180
Campon Recall Timer                                           10      10
Delay Ring Timer                                              10      10
Dialing Conflict Timer                                         3       3
Display Caller ID On Multicall/Keylines Timer                  5       5
Emergency Call - Audio Level for Set                    Ringer  Ringer
First Digit Timer                                             15      15
Inter Digit Timer                                             10      10
Lockout Timer                                                 45      45
ACD Logout Agent No Answer Timer                              15      15
Message Waiting Ringing Start Time Hour
Message Waiting Ringing Start Time Minute
Message Waiting Ringing Stop Time Hour
Message Waiting Ringing Stop Time Minute
No Answer Recall Timer                                        17      17
ONS VMail-Delay Dial Tone Timer                                5       5
Ringing Timer                                                180     180
Work Timer                                                     0      10
Key A
Key B
Key C
Key D

 

[kwbMitel]

Ross,

No Joy.

I imported the COS's you provided (minus a couple of options I don't have) and it still won't send the caller ID associated with the DN of a non-prime key.

Starting to look like the NSU vs. Embedded might be the answer.

Regardless, you've been more than helpful and deserve a star just for trying.

I'll try to find time to activate using an NSU and update then.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RossBC]

thanks for the star,
I wouldn't have thought the nsu vs embedded would have done it either.
I will try it the next time I have an embedded system where the telco allows different outgoing CLIDs