Hello,
This is a rather long shot, but i thought here is the best palce to ask.
I have a Mitel 3300 MXe with embeded voicemail. Its connected via a E1 QSIG link to another PABX (Seimens Hicom 350E).
When a call comes in, from the Hicom, it gets passed to a corrosponding Mailbox on the 3300, which puts the call into our voice tree.
A couple of the options in the tree transfers you back to the Hicom (0 for the operator for example). Which then using ARS passes the call back down the QSIG link to the Hicom.
My problem, is that external call, rather unsuprisingly has lost its external CLI once it gets to the Hicom.
If i do the same thing, but the MLAA transfers the call to an extention on the Mitel 3300, the original external CLI is displayed? So it seems like just because it goes back over that QSIG link that it looses its CLI (and gets given a CLI of one of the Voicemail Ports).
Again, confusing one, but anybody have any idea how to get that CLI back? Something on the 3300 Programming in reference to the QSIG trunk prehaps?
Many thnaks in advance for any help =]
Jon
This is a rather long shot, but i thought here is the best palce to ask.
I have a Mitel 3300 MXe with embeded voicemail. Its connected via a E1 QSIG link to another PABX (Seimens Hicom 350E).
When a call comes in, from the Hicom, it gets passed to a corrosponding Mailbox on the 3300, which puts the call into our voice tree.
A couple of the options in the tree transfers you back to the Hicom (0 for the operator for example). Which then using ARS passes the call back down the QSIG link to the Hicom.
My problem, is that external call, rather unsuprisingly has lost its external CLI once it gets to the Hicom.
If i do the same thing, but the MLAA transfers the call to an extention on the Mitel 3300, the original external CLI is displayed? So it seems like just because it goes back over that QSIG link that it looses its CLI (and gets given a CLI of one of the Voicemail Ports).
Again, confusing one, but anybody have any idea how to get that CLI back? Something on the 3300 Programming in reference to the QSIG trunk prehaps?
Many thnaks in advance for any help =]
Jon