3300 embedded voicemail MLAA routing calls incorrectly.

[Hawaii5O]

I have a site running 3300 ICP MCD 5.0 SP2 PR1 version 11.0.2.29. External callers are intermitently getting routed to the wrong destination when calling into AutoAttendant(MLAA). Last trouble reported, caller called into Mainline of Hotel and pressed 0 for operator, instead they got house keeping. I called in to try and duplicate the problem but could get same results. All of my calls routed to the Operator correctly. Has anyone experienced this behavior?

 

[kwbMitel]

Are you using any nametag hunt groups to force routing on the system?

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What's most important is that you realise ... There is no spoon.

 

[Hawaii5O]

No. I only have one Hunt group for the voicemail. Could it be a bad port on embedded VM?

 

[kwbMitel]

Seems unlikely.

No ideas come to mind. Sorry

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Reset the system lateley?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.