3300 CXi DB Error 2

[RDECIT]

We have a new install of a 3300 CXi (lastest v9 software) which is currently showing a major alarm. When checked it is a database problem. Not being experienced in DB issues I don't know where to start. Any guidance would be helpful.

Just a bit of background, the 3300 was ordered with a BRI card. This was configured offsite with the wizard. However when we got there we found that the digital link was an ISDN 30. We then removed the BRI card and placed a PRI into the same slot without unconfigureing the BRI, we did this after.
We experienced inbound call issues (outbound was fine) All sets would flash once and the call would be dropped.

We then unconfigured the PRI and then installed the BRI card back into slot 1 and the PRI into slot 2, everything then worked fine. Could all this card changing have caused the problem?

Alarm Details : Database Status Major 1 100%
DBMS Check Brief:

Internal level audit starting.
DBMS info: DBMS CHECK completed 2009-JUN-04 10:37:07.00 .
Internal level audit finished successfully.
1 view error(s), 0 table error(s) detected.

 

[stsguy]

what do the logs tell you

 

[james1982]

from maintainecne command carry out "dbms check full" this will go through the database line by line.
At some point you will see the error flag up - you will then have an idea what form /part of the database the error is related to.

Every time ive had a db error a datasave / datarestore has cleared it.

 

[nytalkin]

If all else fails do a backup and restore this will cure any db problems.

NO GOOD DEED GOES UNPUNISHED!

 

[kwbMitel]

Ditto, Backup and restore.

Typically, you have programming in your DB that is incompatible with the CX. When the system loads the DB into RAM it fails with the incompatible component. If the Active DB(RAM) is different from the Stored DB (Hard Disk) then a Database error is flagged.

By backing up the DB and restoring the differences will be removed.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RDECIT]

Finally got round to trying this, both of you were on the button. Backup/restore cleaned the major alarm out.

I'm just left with a minor VM port alarm.

Cheers Guys.

 

[IrwinMFletcher]

Just curious. What does the VM port alarm say?

 

[RDECIT]

I've done a new post for it,but basically it's saying 100% of my ports are unavailable (20)