3300 Cluster with 5550IP console

[ianuk1974]

I Have a Mitel 3300 ICP cluster, 2 x 3300 MX controllers.

Site 1 IP subnet 10.1.11.2 255.255.0.0
Site 2 IP Subnet 10.2.11.2 255.255.0.0

I am installing the 5550IP console on to site 1. The problem I have is that once I have installed the software onto the designated PC and run the configuration wizard I see in the log viewer that the keypad is picking up the correct IP address, however the problam I am having is that the console software always sees site 2 as its primary controller (10.2.11.2) and site 1 as its secondary controller, and will only attempt to register with the primary controller. The only way I can get it to work is to edit the systemsettings.cfg file. Once I restart the console software the above file that I edit reverts back to the 10.2.11.2 address.

Does anyone have any clue to what is causing the console to revert to the site 2 controller?


thank you in advance

Ian

 

[MitelTech]

Sounds like it is programmed in site 2's controller. Since you are clustered, it gets it's dhcp from site 1, tries to register, site 1 controller says "I'm sorry console, I show you as being homed on system 2, go there to log in" and it does. (OK, it doesn't actually "say" that!) Remove the programming from system 2 and put it on system 1.

 

[ianuk1974]

Hi Miteltech,

Thank you for your reply.

I have sorted the problem out.

I had already checked all those type of scenarios and nothing was programmed.

I simply reloaded the controller and everything worked fine.

This even had Mitel level 3 support baffled.

The only thing I can think of that may have caused the problem but cant be sure was the CEID did not match the ICP/PBX

Ian