3300: Backup 3

[pichels]

Hi All,

Tried to run a backup excluding VM mesg + History recs and got this mesg:

EntryBlock - Disable Block State Backup in progress with Mask 0x2

Any ideas?
Thanks.

-SP

 

[cknipe]

I think I had something similar message when one of my voicemail ports was stuck open. The backup would not work until that DN was free. YOu may want to try to busy and RTS the VM ports and see if that helps. Or try a system restart tonight and try the backup in the morning.

 

[pichels]

Hi Cknipe,

Thanks - I'm not sure how to busy or RTS the "correct" ports.
Any hints?

Else, a restart I'll have to plan.

-SP

 

[kwbMitel]

First do a state of the VM Port Extension

e.g. State Extension XXXX

Thiss will provide a PLID for Cabinet/Shelf/Slot/CCT/(Subcct) (e.g. 1 14 8 1)

With the PLID above:

Busy 1 14 8 1
System will set to manbusy if idle or give option to Force if currently in use.

Once in Manbusy , by force if necessary, use:

RTS 1 14 8 1

This command may require a confirmation depending on SW rev.

Done.


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pichels]

Hi kwbMitel,

So I have 20 BVM ports - 5901 -5920.
And had one busy ext:

----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 11 1| Superset 4150 | Busy |Call Proc|1 0B6|Wait
1 4 27 11 2| Unassigned | Not applicable | | |
1 4 27 11 2| Alternate Codec | Idle | | |

And then it went idle.

Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 10 1| Superset 4150 | Idle | | |
1 4 27 10 2| Unassigned | Not applicable | | |
1 4 27 10 2| Alternate Codec | Idle | | |
----------------------------------------------------------------------------



Do I just go down the line and busy and RTS all of them?

How do I know if someone is really using VM in the system and I cut them off?

Please advise, thanks.

-SP

 

[phoneman429]

Busy 1 4 27, will busy the first 16 VM ports, 1 4 28 will get the rest, if it comes across a "busy" port courtesy down it until you can "resource" port and see if it has a terminating device, if not that's the culprit. If it does, you'll have to flip the coin if it shows a trunk, then it could be the issue or somebody still listening to the greeting, if it shows a user, call them to see if they're busy.

 

[kwbMitel]

Above works but what I do is:

Observe the state of all ports:
Wait 5 minutes and do it again

Any ports that were busy in both of the above are suspect.

This can be repeated as often as you like until you have either determined that a port has an issue or not.

Keep in mind, we are only guessing that VM ports are the issue here. They may not be.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pichels]

Hi guys-=

Ok - I think I'll take caution and try checking again and then go from there.

However, I may not have a VM issue but perhaps a paging issue.

Many times opur guys in our shop don't hang up the hook set from the old Superset 1's very well and screw up the system or cause an issue.

Maybe the cause?
Here is the procedure I used with that problem:

Also, try this for Paging system(Busy State):

stat 3 1 1 3 - Status of line - "busy"?
busy 3 1 1 3 - Use F option to force PLID to properly "busy" itself
reso 3 1 1 3 - What PLID/EXT caused issue?
rts 3 1 1 3 - Return PLID to Service
stat 3 1 1 3 - Check stat - should be "idle"
reso 3 1 1 3 - Check resources of Circuit/PLID

Comments?
Thanks!

-SP

 

[odiefoxydog]

Hi Pichels,
I recently had a similar problem, when i did a loc fe ext on the voicemail port it showed as having a do not disturb on it.
You can dial the cancel dnd remote code + ext no. to clear it without havy to busy and rts the port.

Hope this helps!

 

[pichels]

Hi all,

Thanks to all.

I think the VM ports are not the isuse and just the paging ports are but perhaps I can use the same commands regardless.

So next time maybe I could do something like this?

1. State Ext <>
2. Run state ext again
3. Run a locate fe Ext <vm> port
4. I'm not sure about how to use cancel dnd remote port + Ext num?

5. Use busy and rts as a last resort?


-SP