302D+ hear static sound

[kabudoy]

Hi All,

i have replace an old attendant unit 302B+ with 302D+ but i heard a static sound on the handset, when connect back the old one it works fine. any idea would much appreciated.

i have definity prologix release 6 with TN2214 digital card.

Buds

 

[1a22ip]

Are you using a local power brick or are you using remote power from a 909 coupler. If remote make it local using a power brick. IF local using power brick check the splitter that sends the power down the brown pair.

I hope this makes sense
ED

1a2 to ip I seen it all

 

[phoneguy55]

replace the coil cord and handset. Start there.

 

[kabudoy]

yes it's power brick, cord and handset i already check and still the same issue

 

[jimtr]

change the a-law/mu-law companding (ch sys cou ) and see if it resolves the issue.

 

[1a22ip]

I know this might sound strange but is there a fluorescent light or something close to the set that might cause the static? Can you replace the cords on the Power brick?

Thanks
ED

1a2 to ip I seen it all

 

[kabudoy]

Hi Jmtr,

i believe this will change the compounding setting of the system but i'll try to set. tnx

Hi Ed,

i'll check that also. tnx

 

[kabudoy]

Extended Support Eligibility - 302A, 302B, 302C Attendant Consoles
hi All,

maybe this the culprit product support from Avaya:


Services Support Notice: Product Name:
January 15, 2007
302A, 302B, 302C Attendant Consoles



Extended Support Eligibility

Products moving to Extended Support Status:
302A, 302B, 302C Attendant Consoles


Effective Extended Support Date:
January 15, 2007


Extended Support Availability:
Maintenance contracts are available in one (1) year increments.


Check all Applicable Regions*:
X
US


Canada


EMEA


CALA


APAC


ALL


*As there may be possible differences in products covered by Extended Support and effective dates of Extended Support, the information at this site (support.avaya.com) pertains to US only and any questions regarding Extended Support of products outside of the US should be addressed to the appropriate Regional or Country Services Offer Manager.


Product Information:
In June 2001, the 302D Attendant Console replaced all sales of the 302C Attendant Console (along with all prior models – 302A, 302B). It is important to note that the 302D is 2-wire only and is backward compatible to all 2-wire DEFINITY installations.

The 302As, 302Bs are 4-wire compatible only; where as the 302Cs are both 2-wire and 4-wire compatible.

Product Migration Path:
The 302D Attendant Console is a viable replacement; however, the 302D is 2-wire only compatible and the customer must address this in the event that 302As or 302Bs (both 4-wire) are being replaced (certain circuit cards will need to be replaced with cards that support 2-wire at the customer’s expense)


For more information on product status:
Maintenance Index by Product


Summary of Extended Support Status:
Avaya may discontinue or limit the scope of Maintenance Services for Supported Products that Avaya or a third party manufacturer has declared "end of life," "end of service," "end of support," "manufacture discontinue" or similar designation ("End of Support") effective as of the effective date of the manufacturer's End of Support notice. Following the effective date, Avaya Maintenance Services for manufacturer End of Support Products will be under the terms of "Extended Support."

Extended Support will continue to provide the same maintenance services with the following exceptions:

At the end of manufacturer support, Tier IV R&D product developer support and going-forward maintenance updates (e.g., Product Correction Notices ("PCN’s"), "bug fixes," interoperability / usability solutions) are no longer provided by the manufacturer.

Therefore, certain complex faults or functionality issues may not be resolvable without the Customer upgrading the system to a version currently supported by the manufacturer.

In addition, as replacement parts* are manufacture discontinued, some products or components may become increasingly scarce or require replacement with substitute parts. This may result in delays in response or repair intervals, or may require upgrades to other components or the entire product itself replaced with manufacturer supported technology at Customer’s expense in order to ensure compatibility and preserve Supported Product functionality.

*Does not apply to Remote-Only Maintenance Service.

All active PCNs currently issued against these products will be honored until such time they are deemed inactive and no longer available.

Extended Support Policy