2nd Dial tone for MICS PRI after HOT LINE has been set up for fax machine

[lvNortel]

Is there any way to provide a 2nd Dial tone for a Hot Line. I have a MICS with PRI and have the 2nd Dial Tone feature set up after they dial 9 for an outside line. So they get the second dial tone. I have their fax machines set up using an ATA and F78 but there is only silence. Anyway to provide the actual 2nd dial tone I think the F78 PAUSE is not allowing the 2nd Dial Tone to be heard. Do I even need a F78.

How have you done this? Can it be done?

"A phone is a phone and not a computer workstation".

 

[Multimedium]

As you know, there is no dial tone on a PRI trunk. If the Hotline is programmed to "dial a pause", you can expect silence.

You should already have 9 as a destination code. All you need to do is program the Hotline to dial 9 using the routing table. If the Second Dial Tone table includes an entry for 9, the devices connected to an ATA should get dial tone.

 

[lvNortel]

Yes, but there is no DT only silence waiting for a local or LD number to be dialed. The customers using the Fax get confused and think that the line is not working because they do not hear a DT. This happened again today.

"A phone is a phone and not a computer workstation".

 

[Multimedium]

Some fax machines (and some users) require a dial tone before they can dial digits.

By default, ATAs ignore the Prime Line setting and get system dial tone. The only way to have them automatically grab a line is to program them as a hotline. That's what the pause trick does. You then hear dial tone because there is dial tone on the line.

On PRI trunks, this trick doesn't work for two reasons. First, there is no dial tone. Second, PRI pools cannot be selected when programming a hotline.

Instead of the pause trick, you need to program the hotline to dial destination code 9. In other words, the hotline is external, it dials 9 and it uses the Routing Table.

Have you tried it?

 

[norstarboy125]

Take away the hotline programming and force them to dial a "9" they should receive dt from the second dt programming within the route.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[lvNortel]

thanks guys. All try both suggestions and let you know later today.

"A phone is a phone and not a computer workstation".

 

[hawks]

don't think 2nd dial tone works on ATA's. look in the fax machine programming and see if there's a setting for wait on Dial Tone or Not.

 

[lvNortel]

Strange thing is that I just changed their 911 routing so they can dial 911 or 9911 to reach the police. Now I ma getting a complaint that they can not send faxes. I had the HOTLINE setting st up for EXTERNAL/9/ROUTING TABLE. All I get now is dead air. I can dial into the DID fine and it rings the fax machine. I am now wondering if the new 911 routing table has messed this up for the faxes. Now all regualr sets can still dial a 9 and get 2nd DT and dial out just fine.

"A phone is a phone and not a computer workstation".

 

[Multimedium]

Some fax machines can be programmed to automatically dial a prefix. For example, they can be programmed to automatically dial 9 before dialing the other digits. If the fax machine supports this setting, it might be easier than trying to make ATAs, Routing, Hotline and Second Dial Tone work together.

You would simply set the Prime Line to Intercom and remove any Hotline programming. When the fax machine would go off-hook, the fax machine would get system dial tone. Then, when the user would dial a number, it would be prefixed by 9.

 

[lvNortel]

The thing is that I have have this fax machine already set up with HOTLINE for almost a month now. The customer reported that as of the 16th they could no longer send but they could receive. I know they do not fiddle with the telcom stuff so I know they would have made any adjustments to the dial format for the fax machine itself.

I do this all the tie with fax machines and PRI's I am stumped. I will take my Butt set and go to the block tomorrow and see what I get before I reconnect the fax machine.

"A phone is a phone and not a computer workstation".

 

[lvNortel]

can't get the hotline to dial 94 an outside line I get dead air. I also have to use this application for their alarm system. Any suggestions

"A phone is a phone and not a computer workstation".

 

[lvNortel]

Set up a DEST code of ( 7 ) with ROUTE 007 and then HOTLINE/EXTERNAL/7 and that works just fine. Now even thought I set up 7 with a 2nd DT I still only get dead air but if I dial the telephone number the call does go through ok. I can;t figure out why ( 9 ) will not work any longer.

Any thoughts on this?

"A phone is a phone and not a computer workstation".

 

[curlycord]

I dont think you can get 2nd dial tone on ATA's

Normal programming:
Dest Code 9 = Route 001
Route 001 = use PRI-A
Program 9 under 2nd Dialtone field

ATA's Hotline under set to External/9
Digital sets - Prime Line to PRI-A or allow access to PRI-A
ATA does not get 2nd dial tone, you will get silence.

If an older fax machine must have dial tone then make the Prime Line as "Intercom" and see if that works?.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca