2nd auto attendant on Main Line

[EddieRWB]

I need a bit of help with this request, not sure if it is something that can be done as well. We have a Definity G3; I have a need to setup an auto attendant on our main line that the receptionist usually would answer. There has been a staffing reduction and 2 days out of the week the front desk will not be staffed. So what I was thinking was to configure a button on the console to put the system into what would be similar to night mode during this time. But to use different programming behind it with a different message and menu options. Is that something that can be done? I know the programming behind setting up the attendant but where I'm lost is how to configure a button that could which the console to this new mode, like the night mode one that is already there and being used. Please let me know your thoughts. Thanks everyone...

 

[inerguard]

I'd direct your main incoming number to a vdn and attach a vector.

On the vector use time-if-day steps to direct the calls either to the reception console on the days that it is staffed or to the menu options if it is not staffed.

Let me know if you need more detail and I'll help you out.


[Started on Version 3 software 15 years a go]

 

[EddieRWB]

Hmmm.... I've never worked with VDN's before, In fact I'm not sure if that is an option that is enable in our version of software R13 CM3.0? Is there an easy way to check if VDN's can be utilitized?

 

[mikeydidit]

I think you need to check for basic vectoring. Look under these options.

display system-parameters customer-options                      Page   6 of  10
                         CALL CENTER OPTIONAL FEATURES

                          Call Center Release: 3.0

                                ACD? y                          Reason Codes? y
                       BCMS (Basic)? y               Service Level Maximizer? y
         BCMS/VuStats Service Level? y             Service Observing (Basic)? y
  BSR Local Treatment for IP & ISDN? y     Service Observing (Remote/By FAC)? y
                  Business Advocate? n              Service Observing (VDNs)? y
                    Call Work Codes? y                             Timed ACW? y
      DTMF Feedback Signals For VRU? y                     Vectoring (Basic)? y
                   Dynamic Advocate? n                 Vectoring (Prompting)? y
       Expert Agent Selection (EAS)? y             Vectoring (G3V4 Enhanced)? y
                            EAS-PHD? y              Vectoring (3.0 Enhanced)? y

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[EddieRWB]

I'm guessing that this doesn't look good for using a VDN?

Call Center Release: 3.0

ACD? y Reason Codes? n
BCMS (Basic)? n Service Level Maximizer? n
BCMS/VuStats Service Level? n Service Observing (Basic)? y
BSR Local Treatment for IP & ISDN? n Service Observing (Remote/By FAC)? y
Business Advocate? n Service Observing (VDNs)? n
Call Work Codes? n Timed ACW? n
DTMF Feedback Signals For VRU? n Vectoring (Basic)? n
Dynamic Advocate? n Vectoring (Prompting)? y
Expert Agent Selection (EAS)? n Vectoring (G3V4 Enhanced)? n
EAS-PHD? n Vectoring (3.0 Enhanced)? n
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? n
Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? n
Lookahead Interflow (LAI)? n Vectoring (CINFO)? n
Multiple Call Handling (On Request)? n Vectoring (Best Service Routing)? n
Multiple Call Handling (Forced)? n Vectoring (Holidays)? y
PASTE (Display PBX Data on Phone)? n Vectoring (Variables)? n
(NOTE: You must logoff & login to effect the permission changes.)

 

[mikeydidit]

Vectoring is a call centre feature that you do have to pay for. When I turned ours on about 10 years ago it cost us $11,000. And no it doesn't look to me like you have that feature.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[EddieRWB]

Ok, Do you guys have any other ideas on getting this accomplished?