2420 Logging issue

[Telecomboy]

IP Office R2.1 using 2420 handsets. When trying to access the call log, it cuts off the last 3 digits of the telephone number. When you try and call out, it won't let you because it is missing the last 3 digits. any ideas as to why it isn't storing all 10 digits?

This is only for inbound logged calls only. It stores all outgoing calls correctly and works fine for them. Any help/knowledge on the subject is much appreciated.

 

[Telecomboy]

Went on-site this morning and found out it is only happening on inbound transfered calls. Inbound calls that are received directly record/work fine in the call log. They have 3-digit extensions which could explain why it is deleting the last 3-digits on a transfered call (even though it doesn't add the 3-digit extension to the call log). Is there anyone who has experienced this or has any advice? The whole reason this customer bought the 2420 was to utilize the call log feature.

 

[Morrack]

Not to respond with a useless "not me" message but I didn't want you to feel ignored. I haven't encountered this problem personally. 2 thoughts though - 1 is the 2420 has a full duplex speakerphone which is VERY cool. Second is, you could deploy Phone Manager Lite which also has a call log and see if that works correctly. If so, and you can't get a resolution, you could have them use Phone Manager for the call log and calm them down over having purchased the more expensive 2420's with talk of what they can do with full duplex speakerphones.

Peter

 

[Telecomboy]

Just an FYI, Avaya let me know this was an issue with R2.1 first release and that the new R2.1 (24) will take care of the issue. I haven't gone on-site to upgrade them yet, but will post the results when I do.

 

[IPOUK]

Instead of going on site to do the upgrade - why don't you do a remote upgrade, assuming you can access the system from your office? Or do you not trust the IP Office to do a succesful upgrade!

It does work though - so could save you a trip if it's far!