2410 DCP sets going dead

[sc00tie]

I have a site that has 2 2410 dcp sets that died and will not power up. The exact description is after the upgrade of the server from S8500 to S8510 a set was found completely dead, then another set was put in its place, hours later it was also reported dead as well. Did the upgrade affect this or a suspicious port blowing apart 2410's?

 

[Mitch672]

I think your upgrade has opened a gigantic black hole, similar to the what CERN supercolider might do, and you are sucking in all 2410 sets, and blowing them apart

Seriously, A has no relation to B. You probably have a bad digital port, I would "mark" the port as bad, and rewire to a new port and TTI in a phone...



Mitch

AVAYA Certified Expert

 

[phonesrus]

2410 and 2420 Sets have a history of losing their firmware and dying for no particular reason. It may be related to a particular firmware load on the telset, and a system upgrade/replacement triggered the failure. I have also seen it on 1.3/2.x legacy switches.

 

[sc00tie]

Thanks for your quick responses. Is there any documentation noting a "particular firmware load on the telset, and a system upgrade/replacement triggered the failure." When these sets went dead they stayed dead not even showing time and date.

 

[phonesrus]

There is no documentation that I can find from Avaya regarding this, But I have personally replaced between 20 and 30 sets at one site alone for this issue. The sets just die, you plug in a 6408 or other 2-wire telset and the port is just fine. I send them back to Avaya under Maintenance, and let them deal with it.