2250 Console 2

[Niseold]

Re-phrasing the last question a bit....

Can I use the ICI keys to take overflow/more traffic from Loop Keys?
I have 3 console operators. If all 6 Loop keys are active, can I have more
Loop calls roll to ICI keys? Lastly, can I program more than one route on
a Loop key?

Thanks very much.

 

[KCFLHRC]

6 loop keys max, no overflow. A loop key does not get a route assigned to it.

 

[KCFLHRC]

Lastly, if you need more than 6 loop keys then calls are not getting handled the way they should be. Training may be on order.

 

[GHTROUT]

If all the Loop Keys are busy, then you are transferring calls off-site over trunks that have questionable disconnect controls. That's the only time a Loop Key gets "stuck" in busy. I would be working towards a better way to transfer the calls off site - possible looking at the Route programming to see if you can get it to work without holding a Loop Key busy.

You could also solve this by first transferring the caller to your side phone, then using the side phone to transfer the caller out.

~~
Gene at www.GHTROUT.com