2050 sofphone v 4.2
If the agent is idle for very long, then gets a call they are unable to answer.They can see it on the screen, but when they hit the adapter key or button on the screen they are unable to pick up call.
Call by call reports show the call picked up, and terminated 4 seconds later.
Agent(S) reports the display shows call is never picked up.
There was a known issue with this with ver 4.x and win7, but 4.2 were supposed to have fixed.
Agents are on Win 7 32bit.
Thoughts.
Softphones Verizon 4.2
Torn on weather this is network or program issue. This happens most to remote agents, but on occasion to in house agents.
Can anyone provide information about a heartbeat or something between the core, and 2050? Avaya documentation is kind of vague.
There does not seem to be an issue between the 2050 and the softphone licensing server.
Thoughts?
If the agent is idle for very long, then gets a call they are unable to answer.They can see it on the screen, but when they hit the adapter key or button on the screen they are unable to pick up call.
Call by call reports show the call picked up, and terminated 4 seconds later.
Agent(S) reports the display shows call is never picked up.
There was a known issue with this with ver 4.x and win7, but 4.2 were supposed to have fixed.
Agents are on Win 7 32bit.
Thoughts.
Softphones Verizon 4.2
Torn on weather this is network or program issue. This happens most to remote agents, but on occasion to in house agents.
Can anyone provide information about a heartbeat or something between the core, and 2050? Avaya documentation is kind of vague.
There does not seem to be an issue between the 2050 and the softphone licensing server.
Thoughts?
