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2050 softphone jutter after 1st 20 secs

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jaxuser

Technical User
Apr 6, 2006
320
US
my corporate office has just installed a BCM400 with several remote users working with the 2050 softphones. They are looking for a "workaround" since the users are reporting the 1st 20 secs of calls are clear then they get jitter. I apologize for not having more information. My IT person had heard something about "hanging a box" at the user's home to alleviate this. Any ideas? Thank you.
 
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