2050 IP Softphone - Paste Delay

[elliott9000]

When end users are already on a call using 2050 IP Softphone and then paste a string to an IVR (usually a conferance bridge room number) it will paste faster than the software is able to handle. More often than not 3 to 4 numbers will be pressed and then the softphone application will hang for a few seconds before the remaining numbers are pressed. That delay usually times out the IVR that is waiting for the bridge number and asks for it to be re-entered.

Entering the bridge number in manually works without issue but that is because of the natural delay between numbers that you would expect from human entry. Is there a way to delay the paste into 2050 IP Softphone and add maybe half a second in between each number?

Our current deployed release version is 4.04.0106

 

[curlycord]

P for Pause

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[curlycord]

Example I call a business that is answered by Auto Attendant and then enter the dept ext/DN

18005555555PP200

I give it 2 pauses so that the site gets a chance to ring on their end as well AA to answer before it enters the DN of 2000, you could play with it though and put a Pause anywhere you want.


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[elliott9000]

So enter the pauses and paste them in before going off hook. Then any application lag wouldn't be a problem. Good idea I'll try that!