2033 IP Polycom on BCM50 No Digits after call is placed.

[BetaTech5]

Customer has 2 Polycom i2033 on BCM50e. When you place a call the call goes through, but you can't dial any digits after.

They switched to SIP trunks from analogue.
It works fine on Analoge or PRI.

I upgraded the firmware to S80 (Latest)

All other IP sets work, no problems.


Any ideas?

 

[ironhorse17]

Is there a live dial pad setting?

 

[BetaTech5]

Yes the dial pad is live

 

[cook1082]

I would ask the SIP provider about this problem let them know it worked on the analog lines but not the new sip. Sounds like the SIP trunk problem.

 

[BetaTech5]

I agree, probleme just does not make sense.

Thanks

If you think of any other reason why a phone would stop sending DTMS after a call is placed, let me know.

 

[BetaTech5]

I found a work around for the probleme. If you place a call and then do Feature 808 (Long tones) you can then dial numbers after the call goes through. Therefore i think the length of the DTMF is too short by default on these sets.

Does any one know how to make them longer. F808 works but not great.