200ICP Alarms

[busster]

New customer just called. Have not seen the system myself yet, but they claim that they are unable to clear alarms from the system.
Per customer, guest dialed 911 from pool phone. Front desk cleared the 911 alert alarm from console then system froze up and rebooted.
Since this, the system goes into a "reboot loop" where the system comes up, provides 911 alert. They clear the alarm, freezes and reboots again.
Solution?

 

[kwbMitel]

Patient to Doctor "It hurts when I move like this"

Doctor to Patient "Well,... Don't do that then."

Moving on...

Info provided:
System type - Check
Model Version - Nope
Software Version - Nope
Details of issue - Check

A good place to start is the maintenance files. Please capture and post. (this will also clear the alarm)

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Occam's Razor - All things being equal, the simplest solution is the right one.