2000IVS SMDR Question?

[osurob]

One of our 2000IVS reports SMDR info to AIMWorX different than the rest. All others display the correct "Extension" and "Dialed" info on one line per call. This one however, displays two lines for each call, "Dialed" info is correct, "Extension" though has 6 digits on both lines.

Example:

Extension Dialed
2047 2321 (Good Info)
2022 2201 (Good Info)
012034 (1st line of bad Info)
016128 2047 (2nd line of bad Info)


This 2000IVS was added a couple years ago and could be a 2000IVS2... if that makes a difference.

 

[osurob]

PS. It appears as if the fist line is showing it as an incoming (From phone to PBX), and second line is the outgoing (Actual Ext or number dialed). Hope this helps. Thanks again.

 

[osurob]

I talked to an NEC Rep briefly and he said it's possible that the SMDR for this 2000IVS might be set to 64bit instead of 32bit. However, he wasn't sure where you change that. Could this be the problem, and if so does anyone know where to make the adjustment?

Thank You

 

[osurob]

Does anyone know why the SMDR on a 2000IVS would report every call as two parts (Part 1; phone to PBX, Part 2; PBX to dialed number) instead of one call (Phone to dialed number)? Thanks

 

[neax]

Is the 2000IVS in a CCIS environment?

 

[osurob]

Yes it is.

Four T1's to main PBX.

One of thoes has another PBX connecting through T1 to it first.

Another one has two other PBX's T1'd to it first.

All are 2000IVS except two which are 2000IVS2.

 

[osurob]

Still can't get two of our 2000IVS to send SMDR through CCIS like the others. I see the activity of the number called correctly however, not the Extension that is placing the call. I just see random numbers where other PBX's show the correct extension number. Help!

I've compared these commands mentioned below to the other PBX's, is there others I should check?

05>04-15>

08>029>
08>040>
08>053>
08>368>
08>370>
08>371>
08>372>
08>373>
08>374>
08>376>
08>377>
08>378>
08>379>
08>426>
08>444>
08>449>
08>463>

09>53>

1305>Ext>?
1306>Ext>?

A700>0-3>
A701>0-3>
A702>0-3>
A703>0-3>
A704>0-3>
A705>0-3>
A706>0-3>
A710>0-3>
A726>0-3>
A727>0-3>
A728>0-3>

D000>41>
D000>60>
D000>76>
D000>77>
D000>78>
D000>79>
D000>143>

D001>80>
D001>82>
D001>100>
D001>102>
D001>120>
D001>122>
D001>179>
D001>239>

 

[osurob]

I checked CMD001>82>,102,122,142 to make sure the format was set to 2400 (i.e. #3) in all relevant channels, which they were already correctly set. I really think the key is that instead of one line of data (i.e. from Ext. to Ext./Phone #) I'm getting two lines which look like the first line is (From Ext. to it's PBX) and second line of data is probably (PBX to dialed Ext./Phone #). And on both lines the "From" column has six random digits beginning with either a "1" or a "2" instead of where there normally is one of our four digit Extensions. I hope this might provide more clues, thanks for all your help so far it's greatly appreciated!

 

[grh959]

Hi Rob,

You may have to reset those switches to make the those changes take effect. I ran into the same thing a while back and after "bumping" the system it started working. Do a backup first then press the black reset button on the cpu.

yeeeee hhaaaaaaaa