2000IPS - need 3 trunks to busy/no answer to 1 VM

[bsols]

I've got 3 trunks (16, 17, 18) which are all ringing to an extension (209 - day and night). Originally they would stay ringing (3013/4/5/6>xx>15) however I've been asked to have them go to 209's VM. I've tried changing 3013/4/5/6 to 04/04/01/01 (ATCON) however it didn't change anything and the phone continues to ring @ 209. If I make an internal call to 209, it will go to VM as expected (E601/2/3 set to VM pilot). The trunks are CO lines, non-DID. Clearly I'm missing something. Any thoughts? Thanks in advance!

 

[OzzieGeorge]

I may be totally wrong here but it would still be worth checking CMD 15 for 209s class of service. The commands I'm looking at in the book are 1526-1529. If that isn't it then I'll leave it up to someone else.

 

[grh959]

What is command 1202 set at for ext. 209?

Gary

http://www.gcti.com/contact.asp

 

[bsols]

Thanks for the replies. 1202 is set to 1515 (restriction class). I checked 1526-29. Class A for 209 is RC 15, which is set to ALLOW (1) in all 4. I couldn't find any Restriction Class-like configuration for trunks (excuse my ignorance if that's a known thing) so I'm stumped. Going to go back through trunk configuration and see if there's something in there I'm missing.

 

[bsols]

Ok, I'm going to try something. Right now, all three trunks are set to 3002/3>xxx>02 (trunk line appearance) - I'm going to change them to 3002/3>xxx>04 (direct-in termination). Can anyone see why I shouldn't try this?

 

[grh959]

Yes those trunks shound be set to an 04 also check 3004 and 3005 and set the trunks to 209. You may have to reprogram your keys as well.

Gary

http://www.gcti.com/contact.asp

 

[bsols]

Hey! That did it! Thanks again for all the help. This board is a life saver!