wayne50
Technical User
- Jan 28, 2004
- 147
What does OAI and CCW stand for ?
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OAI = Open Application Interface
CCW = Call Center Worx (NEC ACD)
Gary
CCW = Call Center Worx (NEC ACD)
Gary
OAI Open Application Interface. This provides connectivity to outside products like other venders or applications like call center computers.
CCW or CCWX Call Center Worx (works) is a server based call center for incomming ACD applications. It provides monitoring and reporting of agent status and call records.
CCW or CCWX Call Center Worx (works) is a server based call center for incomming ACD applications. It provides monitoring and reporting of agent status and call records.
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