2000 IPS with Softkeys for Voicemail

[ipfreelyallthetime]

Hi All,
I have an IPS with AD64 using softkeys. All has been running fine for approx 6 months. Last week the customer updated the time on the PBX using Matworx (for Daylight Savings). Since then the voicemail softkeys have not worked. I have been on with NTAC support both Voicemail and 2000. Both say thier ends are working fine. The voicemail shows the softkeys and AAInfo are loading and CMD EC4 also shows that the softkeys have loaded to the PBX. The mesage count on the display changes once AAInfo and Softkeys are downloaded, but no softkeys. Any help will be appreciated.

Thanks,
Chris

 

[mextera]

Why not clear them and reload the softkeys.

Mextera.

 

[ipfreelyallthetime]

Hi,
I have done this. I put the system in offline mode and in EC4 I FF the ports of mail. I then treid the reload, and according to the Voicemail and PBX the Softkeys have redownloaded, but it is not working.

Thanks,
Chris

 

[MercuryComm]

Chris,

If you have access to the NTAC website, go to knowledge base and type in "softkeys" in the search box. About halfway down there is a link that will have a power point presentation that steps you thru all programming and loading of softkeys. It even gives the procedures needed to correct the issues your posting about.

Good Luck!!