2000 IPS / CallCenterWorx 3.0 TAPI/CTI

[wtech10]

Hi,

We have an NEC 2000 IPS w/ a CallCenterWorx ACD server running a 10-station call center. I have been tasked with adding Caller-ID based incoming agent-pc screen pop using TAPI.

I have googled TAPI with CallCenterWorx and some NEC sales literature refers to TAPI/TSAPI functionlity being part of CallCenterWorx - but I cannot find any technical documentation that validates this. I have asked our NEC vendor and they apparently have no more idea than I.

Any suggestions welcomed.

 

[DrPbx]

What you need is an NEC program called TapiLink. You will definitely need an NEC authorized dealer to help you with this.