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2 Emails coming through while using Whisper

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KPM2S

Programmer
Sep 22, 2015
41
US
thread940-1700991

I have the same kind of set up, though I go from Voice Question to Whisper. However, we have noticed that if nobody is at their desk as now with all being home, that the system is sending 2 emails. This only happens if nobody presses 1 to accept or 2 to reject. If nothing is pressed the caller is receiving 2 emails. One is the announcement and the second the actual voicemail if one is left. How can we stop the announcement email from coming though?
 
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