Big70, I uninstalled VM.2.1.(6) complete and saved an mdb copy of my config. Then I installed the downloaded version off the net about 2 hours ago 12 mins to do everything once I had the new version unzipped. Everything came up fine and registered 2.1.(10). Imported my .mdb and was up in no time. You can upgrade with out uninstalling but for now as things are going I prefer the way I know works. If you got the time try it again or revert to the uninstall method works.
Only thing I can suggest is add/remove programs, have all your downloaded file ready to go, hey Mr. Customer you're going down for 20 and things should run fine once installed. I had similar problem as you do with 2.0.16 going to 2.0.18. From now on unless specified I always do it this way. I checked my version in VM Pro, HELP/ABOUT and came up ,"IP Office Voicemail Pro Client Version 2.1(10)" as a screen shot.
I did an uninstall of VM Pro from 2.0 to 2.1(6) a few weeks ago, exported call flows to mdb etc etc - so not an actual upgrade. All went well - went to do the testing, and all my greetings, custom wav files had been deleted!!! What's that all about - an uninstall surely shouldn't delete all the contents of the grettings folders etc should it?
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