1608-Phone Locked

[Blow83]

HELP!!

I have a customer that seems to have locked his phone. But i cant find anywhere how to unlock it.

Please help

 

[CarGoSki]

What kind of phone?

 

[Blow83]

1608

 

[TomMills]

how did they lock it?

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[Blow83]

they don't know

 

[CarGoSki]

Phone locked means two possible things as far as I know. You have a ip500 and have over 32 extensions and do not have the pro license OR you phone is restricted to internal calls only. Check your restrictions.

 

[Blow83]

There are no restrictions. It just has a B in the corner where the G should be.

 

[TomMills]

What do the single characters that appear on many of the Avaya IP Office phones mean?

On Display telephones, the following letters can appear:
• B indicates that the user is barred from making outgoing external calls and can only be used for internal calls.
• D indicates that the user is set to forward all calls.
• G indicates that the user has their hunt group membership enabled.
• H indicates that the user has placed a call on hold.
• N indicates that the user has Do Not Disturb turned on.
• P indicates the number of parked calls.



arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[CarGoSki]

can you make an internal call or is the keypad non responsive

 

[Escorthosis]

I think Blow83 is blown away by the simplicity of the solution. To explain TomMills's answer a bit further:

In manager untick:
user\telephony\supervisor settings\outgoing call bar.

 

[IPXTech]

I think Blow83 is blown away by the simplicity of the solution. To explain TomMills's answer a bit further:"

That one hurt, it was almost too obvious

But I think Escorthosis is on the right track. Sounds like the user enabled Outgoing Call Bar somehow. Don't have any experience with 16xx phones, but I would definitely check that.

 

[Bas1234]

He starts wit "I have a Customer" look more that hes the customer himself...

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPOfficeIreland]

this forum just gets funnier...

 

[TomMills]

sure does TT, reminds me of a conversation we had earlier today.....


arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[Blow83]

Thanks for the help and insults. I have had a look at the call barr and it isn't ticked. Any more bright ideas?

By the way i'm not the customer!!!!

 

[amriddle01]

Yes, If your'e not the customer you are obviously a trained tech, so go fix it yourself and save the snide comments for your customers.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

ouch.

a wit as quick as his driving



arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[Blow83]

By the way Tom, thanks for the list of what the letters mean. I couldn't find that on the knowledgebase. was having one of them days yesterday.

 

[TomMills]

no worries



arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[mattKnight]

try taking the call bar off the NoUser profile (for testing)

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.