16 bit MS-DOS Subsystem error

[gatetec]

I am getting this error.
Please let me know what to do.

16 bit MS-DOS Subsystem
C:\Docuemnts\.....\Temp\help.exe
The NTVDM CPU has encountered an illegal instruction.
Choose ‘Close’ to terminate the application.


Thank you

 

[BadBigBen]

Clear your TEMP files, use CCLEANER for starters, and update your AV and Malware scanners and run a FULL check on the system... You may be infected with Malware! ...

Suggestion: Malwarebytes AntiMalware, aka MBAM, is pretty good at the malware scan side of things, but do not rely on it alone, back it up with SpyBOT S&D and preferrable a third...

as to the AV, update it and back it up with one of the online ViralScans, e.g. Trend Micro's Housecall...

while you are at the TrendMicro website, look for HiJackThis, DL it and run it with a LOG, paste that log here for our perusal...


Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

How to ask a question, when posting them to a professional forum.

 

[linney]

Anything in the Temp folder is unlikely to be required by the machine or all that important. You should be able to just get rid of that help file.

If you want to debug the cause these might help.

16-bit MS-DOS Subsystem error while installing or running a DOS application

http://windowsxp.mvps.org/16bit.htm

Error message when you install or start an MS-DOS or 16-bit Windows-based program

http://support.microsoft.com/default.aspx?scid=kb;en-us;324767

16 BIT WINDOWS SUBSYSTEM ERROR
thread779-989151