1230 Ip phones

[WFComm]

I just did a install with 3 1230 ip phones on the system. The phones are up and working with no problems. The problem I am having is nothing in the manual actually works. Ie. directory and speed dials. Am I missing something. When you hit directory shouldnt there be a list of extensions that are on the system? Even when you hit services the manual says you should get a bunch of telephone options. All we get is features such as dnd, background music, park etc. Any help would be great.

Thanks

 

[gberger]

The directory button will list the mailboxes that have been initialized and not the sets name.(if set, you can enter either first or last name or press # to get the complete list)
You can program the feature you want in the order you want in the element manager to populate under the "services" key.

 

[gwebster]

Make sure that you are looking at a User Guide for a BCM system. Phones work differently (and features / options are different) on CS 1000 versus BCM versus CS 2100/2000 versus...

 

[oldestgeek]

Sounds like it is workingas it should for a BCM. Have you programmed the speed dials yet?

 

[DBrewsky]

Directory (feature 988 I believe) uses mailboxes that have two things: Appear in the Company Directory selected, and is initialized. Regardless, a mailbox will not appear in the company directory until it is initialized.

--DB

http://support.csctech.us

Remote Support Specialist