1220 IP sets

[YnotPhone]

Greetings my Nortel Techs....

I am having an issue with several 1220 IP sets on remote site - running on a BCM450.
The sets for some reason are are not powered anymore using the power adapter, I brought sets back to my office and can power up via the PoE switch, but power adapter will not power up set anymore.

3 sets powered down about a month ago... I have PoE inline power adapters that can power the set for now ,whilst I found a solution - since we have no 1220 sets in our warehouse to replace sets.
I received a call today stating that 2 more sets have failed that are running with power adapters.

Has anyone else experienced these issues with these sets?

I will try and get the site to install a PoE switch, but not too sure why the power adapter is failing...

Thanks All.

 

[oldestgeek]

Are you using the correct POE adaptors? The small ones manufactured for the 2000 series sets are too small and will burn out. I have never had one of the new ones burn out and I have hundreds of them deployed. If you're using the correct one then I would suspect dirty power or inaccurate voltage at the site.

 

[gwebster]

Nortel put out a bulletin in 2009 saying not to use certain models of power supplies with certain models of 1210/1220/1230 phones.

 

[oldestgeek]

I said POE adaptor when I actually meant power supply. Make sure you're using the one designated for your phone, not one purchased for a 2000 series set.

 

[YnotPhone]

I'll check and report back... Thanks for the information.

 

[YnotPhone]

Sorry to bug you again...

But GWebster or anyone, can you elaborate a bit more.

I have no actual access to information about what power supply cannot be used with which phone.

Thanks.

 

[madwok]

Hi,

I had bunch of 1220 ( manufactured 2009/10/09 ) failed the same way in various US cities Their fuse were blown as we were told by Avaya as they still work thru POE switch or power injector .

I am still waiting for a solution from Avaya / Nortel.
It looked like there are bad 1220 batch out there , IMHO.

Thanks,