11xx phones on 4.5 system display Incompatible FW Blocked

[norlee]

Hi,

Checking the release notes for the firmware supplied with my new 1120 (C8L) it clearly states that my PEC NTYS03AFE6 requires a minimum software of UNIStim 3.4 (0624C6T)

My test system is a fresh install of 4.50W/4.50.88 and it came with C1B on it. This was updated to C6T. The new 1120 still refuses to connect giving ‘Incompatible FW Blocked’ despite having C6T on it. I have tried updating to UNIStim 4 (C7F) with the same results. I can connect older 1120’s to it no problem.

A similar post here suggested disabling FW policy so I have also tried that with no success.

Has anyone managed to get current models to register to an older system? I do not want to update the FW on the production system at the moment because it is a mixed main/branch/SRG installation with versions of software ranging from 5.5 down to 4.5 (I know that’s not good, but that’s how it is at the moment)

Here are some SS captures of what is going on.

Thanks for your time.

oam> uftpTurboModeShow
Turbo Mode enabled: NO
Turbo Mode scheduled: NO
Turbo Mode active: NO
Turbo Mode duration: 0 minutes
Turbo Mode idle timeout: 0 minutes (server is idle now)
oam>
oam> uftpShow

------------ UFTP Server Configuration -------------
UFTP Server IP address .......... 10.2.1.11 [port: 5105]
Concurrent downloading limit .... 100 sets
FirmWare ModelName PolicyName FileName
-------- -------------------------------- ------------- ----------------
B76 IP Phone 2004 Phase 0/1 DEFAULT /u/fw/x00.fw
B76 IP Phone 2002 Phase 1 DEFAULT /u/fw/x01.fw
D9F IP Phone 2004 Phase 2 DEFAULT /u/fw/x02.fw
D9F IP Phone 2002 Phase 2 DEFAULT /u/fw/x02.fw
D9F IP Phone 2001 Phase 2 DEFAULT /u/fw/x02.fw
C26 IP Phone 2007 Phase 2 DEFAULT /u/fw/x21.fw
C7F IP Phone 1120E DEFAULT /u/fw/x24.fw
C6T IP Phone 1140E DEFAULT /u/fw/x25.fw

Total firmware = 8

------------------- Run Time Data ------------------
Last UFTP reset ................. 3/8/2013 08:04:09
Cumulation Period ............... 0000 01:06:13
Successful downloads ............ 30
Fail downloads ............ 0

---------------- Active Downloads -----------------
Current downloading sets ........ 0

TermType IP Address Downloaded[KByte]
---------- ------------------ ------------------
oam>

08/03/2013 09:19:39 LOG0003 tRUDPSS: Source IP: 10.2.1.20 Basic msg not decoded: 19
08/03/2013 09:19:39 LOG0004 CSV: ITS4011 10.2.1.20 connecting to node 100, TN: 65-00, 0x6404 [Last Reset Reason Not Supported, code: -1] (201)
08/03/2013 09:19:41 LOG0003 NPM: cmEvRASTimeout: GK 10.2.1.11 Registration timeout
08/03/2013 09:19:45 LOG0003 UMS: 10.2.1.20 :5000 did not complete upgrade!Version 0624C8L, should be 0624C6T
08/03/2013 09:19:45 LOG0003 UMS: 10.2.1.20 download retry
08/03/2013 09:19:45 LOG0006 VTM: ITS5008 Terminal connection status: 10.2.1.20 ok (20)
08/03/2013 09:19:45 LOG0006 VTM: Terminal 10.2.1.20:5000 upgrade in progress from 10.2.1.11
08/03/2013 09:19:45 LOG0005 VTM: 10.2.1.20 Unregistered, terminal = 0x18ac5d14, device = 0x18c09c44
08/03/2013 09:19:47 LOG0006 UMS: Confirm an activation of job 10.2.1.20


08/03/2013 09:21:52 LOG0003 tRUDPSS: Source IP: 10.2.1.20 Basic msg not decoded: 19
08/03/2013 09:21:52 LOG0004 CSV: ITS4011 10.2.1.20 connecting to node 100, TN: 65-00, 0x6404 [Last Reset Reason Not Supported, code: -1] (201)

etc...

 

[gwebster]

Have a look at the latest (UNIstim 5.5 = C8Q) bulletin at

https://downloads.avaya.com/css/P8/documents/100167809.

It references newer hardware models of the 1120E which require minimum C8L/C8Q.

 

[norlee]

The devil is in the detail as they say...

My PEC NTYS03AFE6 would work if only it were hardware release 01 but being release 15 (what the heck happened to 2 - 14?) as you say requires C8L

Thanks a lot Avaya.

Cheers gwebster for the clarification

 

[norlee]

Just an update for you.

VO patch MPLR23154 applied to sig server and the 1120 on C8L now connects and functions fine.

Not a long term solution but it will get things moving for now.

Why this is VO and not general availability I don't know.

Thanks.

 

[JymZephyr]

Hi Norlee,
We're having a similar issue on new Avaya phones we're trying to dispatch. Per our VoIP consultant, our company does not have an Avaya PASS contract. Can we still apply patch MPLR23154 even on this case ?