1140e's Dying

[adminkirk]

Hi all,

Over the past few months, we've had several of our PoE 1140e phones die.

When this happens, when plugged back in it isn't uncommon for some of the lights to turn on and nothing else. For the one that just went out, at first when plugging it back it, the phone emitted a "ghostly" tone which fades and the backlight stays on. A few minutes later, the top blue light turns on then goes off, the backlight comes on with the red "Mute" button, and then stays this way.

We've had the phone system (BCM400) for about 4 years now and only recently have the phones been dropping off. Has anyone else experienced this or have recommendations?

Thanks in advance!

 

[ECartman]

I've had problems with 1120Es, screens would just die. Never found out why, just got them replaced by Nortel.

 

[adminkirk]

Did you have any sort of service contract with them or was it covered under a basic warranty?

 

[ECartman]

All covered under warranty. I think they knew there might be a manufacturing fault as they replaced them without question everytime.

I never seen anything in tech bulletins pertaining to it though