I have a BCM50 2.0 with 1140e sets. When users are on a call using a headset and another call comes in, the phone rings and distract the user. Can i stop the phone from ringing, or just make it beep once. I do not see anything in the DN setup that would control ringing. Thanks in advance.
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1140e issues when using headset
- Thread starter foneman1
- Start date
GordonKapesMZ4
Programmer
When the engineers from Nortel refined the 11xx IP phones to work on the BCM, or any Nortel IP phone that is, they dummied down the phones to act as enhanced Norstar/BCM phones. In your case, the BCM never allowed users to change the way a second call comes in. The more advanced CS1000 does allow you to choose Buzz, Ring or Silence on a second incoming call. I've always been annoyed by this on the BCM.
Joseph Sus-Nortel Installer/Programmer
Joseph Sus-Nortel Installer/Programmer
norstarboy125
Vendor
All you have to do is under capabilities set the DND on busy yes or if your going through EM just check the box. This will make the second call go to VM instead of ringing the phone while someone is on it.
Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
curlycord
Programmer
Forward Busy to vmails DN should work too.
Nothing the user can do on their end.
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curlycord
Nothing the user can do on their end.
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curlycord
GordonKapesMZ4
Programmer
What if the user needs the 2nd call to ring? As far as I know, you cannot turn the 2nd call ringer off, unless you immediately forward to somewhere else?
Joseph Sus-Nortel Installer/Programmer
Joseph Sus-Nortel Installer/Programmer
curlycord
Programmer
Pretty much what I said....I am assuming the user is not able to handle a second call if a little beep or ring distracts them.
lol?
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curlycord
lol?
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curlycord
GordonKapesMZ4
Programmer
Another reason I like my UCx, but I won't go there now Curly ![[bigsmile]](/data/assets/smilies/bigsmile.gif "[bigsmile] [bigsmile]")
Joseph Sus-Nortel Installer/Programmer
Joseph Sus-Nortel Installer/Programmer
norstarboy125
Vendor
You can't turn the second caller off but you can make it go to vmail or another ext. I've only had a hand full of people ever complain about this and it's usually people that shouldn't be answering the phone anyway.
Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
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