1140E Boot issue 1

[rval80]

I'm trying to install an 1140E on a BCM 450. It lights up, but then freezes on the starting DHCP screen. Have 10 other phones that are working just fine. Could this be just a bad phone?

 

[phoneguy610]

sounds like it try to factory reset it though

press : **73639[MAC address]##

 

[rval80]

Phone guy, I've tried to reboot and hit the 4 buttons up top. It got me the prompt to put in the admin password for a second, but then went away. Is there a better way to get into the admin programming?

 

[phoneguy610]

you can factory reset without getting into admin programming

as soon as the phone starts going through its boot cycle go through the factory reset steps above

i have to do this with most refurb 11xx series phones i install

 

[snowman50]

Hi phoneguy610

I have never been able to get this reset to work.

Any phone i have tried it on 11.., 12.. series phones nothing seems to happen and the old address are always still there.

so what am i missing..

 

[phoneguy610]

i have done it at least 50 times

are you sure you are putting in the correct mac address?