1100 phones get hot then die

[phil209]

We are experienceing an issue with 1140 ip phones. Over the past few weeks we have had 7-10 phone become hot to the touch start to squelch and then die. We were thinking that is may be a power issue from the switch be we have not seen any supporting information on the subject. This may be the scenerio when the phone starts to die from normal usable, i dont know? Has anyone else experienced this issue?

 

[allenmac]

In some of the earlier 1100 series phones, there was a known issue with the power circuit. Your issue may be covered under warranty.

 

[KCFLHRC]

We have the same issue, the power board in the phone is the problem and is replaceable.

 

[phil209]

Is there a document that touches on this from Avaya/Nortel, with a doci number if possible. These phone were purchased some time ago and sat for a few years before we installed them so the warranty question is out the window.

Thanks
Phil

 

[KCFLHRC]

Found this link for you on replacing the board. Just Google 1140 Power Board and there is a ton of information out there along with replacement boards. Much cheaper than buying a whole new phone.

http://www.bluemunkey.com/?p=47

 

[KCFLHRC]

Check this Bulletin

https://downloads.avaya.com/css/P8/documents/100142092

 

[phil209]

THANK YOU BOTH!!