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11.5 SP2 Exchange agent help
- Thread starter cutter5o
- Start date
davidmichel
Technical User
Perhaps the troubleshooting section of the manual will help.
Failed to Configure your Server or Authentication Failure
There are several reasons why these errors may occur. Each reason, and the action you can take to resolve the error, is described below:
Reason 1:
The account you are trying to verify does not have all of the necessary privileges, groups, and rights.
Action 1:
Use the Exchange Agent Configuration utility to create the backup agent service account and mailbox account automatically by enabling the Create a new account feature. When you use this utility, all of the necessary privileges,
groups, and rights are applied.
Reason 2:
The account you are trying to verify does not have a mailbox on the Exchange Server you trying to configure.
Action 2:
Create a new account and specify the mailbox location as the local Exchange Server. Use the Exchange Agent Configuration utility to create this account automatically by enabling the Create a new account feature.
Reason 3:
Your mailbox name is not unique. A unique name is a name that does not exist in the organization as a subset of characters in another mailbox name. For example, you cannot use the name Admin, if there is a mailbox named Administrator in your organization.
Action 3:
Create a new user with a unique mailbox name.
Reason 4:
The Windows API that is called during verification requires that the account used to run the Exchange Agent Configuration has the “act as part of the operating system” privilege assigned to it.
Action 4:
Log on to the machine as the account you want to verify and run the configuration.
Reason 5:
The Windows Active Directory and Exchange Server caches may not have propagated a newly created user.
Action 5:
Propagating a newly created user can take minutes or hours depending on your domain configuration and traffic.
Reason 6:
The mailbox is not finalized and ready for use. On Exchange Server 2000, this may be because the Recipient Update Service (RUS) has not completed the mailbox. On Exchange Server 5.5, the mailbox has not yet been initialized.
Action 6:
Log into the mailbox or send mail to it to complete a newly created mailbox. On Exchange Server 2000, you can force the RUS to update the mailbox so it can be used immediately. To do this, open the Microsoft Exchange System Manager, expand the Recipients object in the left pane, and select Recipient
Update Services. When you select this, your organization’s recipient update services are displayed in the right pane. Right-click each service and select Update Now.
Reason 7:
The user or mailbox information that you entered is incorrect.
Action 7:
Make sure that you enter the correct user name, password, and alias name for your mailbox.
Reason 8:
A conflicting or incomplete Mapisvc.inf exists on the Exchange Server. This can occur if you have a messaging client installed that is creating its own version of Mapisvc.inf.
Action 8:
Find all copies of Mapisvc.inf on your Exchange Server and ensure that the most complete and accurate version is in the winnt\Systerm32 folder. If you need to make changes to Mapisvc.inf, first back up all copies of the file and see the Microsoft Q Article 294470 on the Microsoft web site for information on adding entries for Exchange Services.
Failed to Configure your Server or Authentication Failure
There are several reasons why these errors may occur. Each reason, and the action you can take to resolve the error, is described below:
Reason 1:
The account you are trying to verify does not have all of the necessary privileges, groups, and rights.
Action 1:
Use the Exchange Agent Configuration utility to create the backup agent service account and mailbox account automatically by enabling the Create a new account feature. When you use this utility, all of the necessary privileges,
groups, and rights are applied.
Reason 2:
The account you are trying to verify does not have a mailbox on the Exchange Server you trying to configure.
Action 2:
Create a new account and specify the mailbox location as the local Exchange Server. Use the Exchange Agent Configuration utility to create this account automatically by enabling the Create a new account feature.
Reason 3:
Your mailbox name is not unique. A unique name is a name that does not exist in the organization as a subset of characters in another mailbox name. For example, you cannot use the name Admin, if there is a mailbox named Administrator in your organization.
Action 3:
Create a new user with a unique mailbox name.
Reason 4:
The Windows API that is called during verification requires that the account used to run the Exchange Agent Configuration has the “act as part of the operating system” privilege assigned to it.
Action 4:
Log on to the machine as the account you want to verify and run the configuration.
Reason 5:
The Windows Active Directory and Exchange Server caches may not have propagated a newly created user.
Action 5:
Propagating a newly created user can take minutes or hours depending on your domain configuration and traffic.
Reason 6:
The mailbox is not finalized and ready for use. On Exchange Server 2000, this may be because the Recipient Update Service (RUS) has not completed the mailbox. On Exchange Server 5.5, the mailbox has not yet been initialized.
Action 6:
Log into the mailbox or send mail to it to complete a newly created mailbox. On Exchange Server 2000, you can force the RUS to update the mailbox so it can be used immediately. To do this, open the Microsoft Exchange System Manager, expand the Recipients object in the left pane, and select Recipient
Update Services. When you select this, your organization’s recipient update services are displayed in the right pane. Right-click each service and select Update Now.
Reason 7:
The user or mailbox information that you entered is incorrect.
Action 7:
Make sure that you enter the correct user name, password, and alias name for your mailbox.
Reason 8:
A conflicting or incomplete Mapisvc.inf exists on the Exchange Server. This can occur if you have a messaging client installed that is creating its own version of Mapisvc.inf.
Action 8:
Find all copies of Mapisvc.inf on your Exchange Server and ensure that the most complete and accurate version is in the winnt\Systerm32 folder. If you need to make changes to Mapisvc.inf, first back up all copies of the file and see the Microsoft Q Article 294470 on the Microsoft web site for information on adding entries for Exchange Services.
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