I want to remove and reinstall or factory reset the One X Portal on my Applications server I can not for the life of me find directions to do so. I have tried to stop it in the web portal and then uninstall but it keeps saying it can not do so as other things need it for them to run. Any other way to reinstall it?
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11.1 Applications server issue with One X 1
- Thread starter Kibbs308
- Start date
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1
- #2
Depends on version, The below is from R10.0, but could be different on R11.1 as there has been some changes on there.
1. Take a backup before starting.
2. Use an SSH client, [e.g. Putty] to log into the system as the root user.
3. Stop the one-X Portal service. (service onexportal stop)
4. The One-X Portal database will be defaulted by executing the following commands:
cd /var/lib/pgsql/9.4
mv data data_orig
mv backups backups_orig
(the above commands move the database instead of deleting, which can serve as a backup if required).
Note: It is recommended that the existing One-X Portal logs are deleted by deleting all files under following folder: /opt/Avaya/oneXportal/<version>/apache-tomcat/logs
5. Start the One-X Portal service. (service onesportal start)
6. One-X Portal will now be provisioned; open the One-X Portal Admin login page.
7. After successful login, provision One-X Portal with the IP Office IP address.
8. Select the ‘Advanced Installation’ option so that other configuration items can be setup correctly.
9. Verify/update the XMPP Domain setting on the IM/Presence tab. It is important for this to be a resolvable name by clients which rely on one-X Portal for IM/Presence.
10. After provisioning, the system will be by default in Centralized CTI Mode. If the solution has many users and nodes it will take a few minutes for the synchronization to complete.
11. Verify that new users are now able to log into One-X Portal
1. Take a backup before starting.
2. Use an SSH client, [e.g. Putty] to log into the system as the root user.
3. Stop the one-X Portal service. (service onexportal stop)
4. The One-X Portal database will be defaulted by executing the following commands:
cd /var/lib/pgsql/9.4
mv data data_orig
mv backups backups_orig
(the above commands move the database instead of deleting, which can serve as a backup if required).
Note: It is recommended that the existing One-X Portal logs are deleted by deleting all files under following folder: /opt/Avaya/oneXportal/<version>/apache-tomcat/logs
5. Start the One-X Portal service. (service onesportal start)
6. One-X Portal will now be provisioned; open the One-X Portal Admin login page.
7. After successful login, provision One-X Portal with the IP Office IP address.
8. Select the ‘Advanced Installation’ option so that other configuration items can be setup correctly.
9. Verify/update the XMPP Domain setting on the IM/Presence tab. It is important for this to be a resolvable name by clients which rely on one-X Portal for IM/Presence.
10. After provisioning, the system will be by default in Centralized CTI Mode. If the solution has many users and nodes it will take a few minutes for the synchronization to complete.
11. Verify that new users are now able to log into One-X Portal
- Thread starter
- #3
Works all the way up to step 4 the cd /var/lib/pgsql/9.4 just tells me no such file or directory. the cd /var/lib park tell me there is a file but once I put in the pgsql I get no file, although i can see the files in the root directory from WinSCP.
This is for a 11.1 system so it may be different.
This is for a 11.1 system so it may be different.
- Thread starter
- #5
mine shows 9.6 and 13 I was able to reset the 13 and and can post the directions later. I still got the same results after reprogramming it but have not done it a second time yet I also have not been able to delete the logs yet either. will try again when I get the chance.
- Thread starter
- #6
Instructions for Re-provisioning IP Office 11.1 One-X Portal
Warning: These instructions are intended for use by Avaya Business Partners who are trained and certified for support on the IP Office system, this document must not be shared with others.
Warning. As with all maintenance tasks, appropriate procedures should be in place for backup/recovery in the event of major failure.
Warning: All One-X Portal services will be unavailable for all users during this procedure.
Note: This procedure resets the One-X Portal database to defaults; user’s One-X profiles will be lost.
Procedure:
1. Create a logs archive from Web Control and download for safe keeping. You can do this by logging into https//IPOIPADDRESS:7071, select Logs > Download > Logs Create Archive. Then download the generated One-X Portal logs. *This is not required but usually recommended in case a Product Escalation to Tier 4 is needed.
2. Use an SSH client, [e.g. Putty] to log into the system as the root user.
3. Stop the one-X Portal service. You can use the command: service onexportal stop
*If the service fails to stop, use command: service onexportal forcestop
4. The One-X Portal database will be defaulted by executing the following commands:
cd /var/lib/pgsql/13
mv data data_orig
mv backups backups_orig
then
cd /var/lib/pgsql/9.6
mv data data_orig
mv backups backups_orig
*if the 13 and 9.6 folders do not exist, use cd /var/lib/pgsql/ and then the ls command to determine the command to match. In the case of 11.1.1.1.0 Build 18, it uses both a 13 and 9.6 folder.
(the above commands move the database instead of deleting, which can serve as a backup if required).
Note: It is recommended that the existing One-X Portal logs are deleted by deleting all files under following folder: /opt/Avaya/oneXportal/<version>/apache-tomcat/logs. You can go to cd /opt/Avaya/onexportal/ and use the ls command to verify the One-X version directory.
Example: rm -f /opt/Avaya/oneXportal/11.1.1100_21/apache-tomcat/logs/*
This is the command for One-X Portal 11.1.1.11 Build 21 to remove all One-X logs.
5. Start the One-X Portal service. service onexportal start
6. One-X Portal will now be provisioned; open the One-X Portal Admin login page.
7. After successful login, provision One-X Portal with the IP Office IP address.
8. Select the ‘Advanced Installation’ option so that other configuration items can be setup correctly.
9. The VMPro need not be provisioned, as it gets provisioned automatically.
10. Verify/update the XMPP Domain setting on the IM/Presence tab. It is important for this to be a resolvable name by clients which rely on one-X Portal for IM/Presence.
11. After provisioning, the system will be by default in Centralized CTI Mode. If the solution has many users and nodes it will take a few minutes for the synchronization to complete.
12. Verify that new users are now able to log into One-X Portal
Warning: These instructions are intended for use by Avaya Business Partners who are trained and certified for support on the IP Office system, this document must not be shared with others.
Warning. As with all maintenance tasks, appropriate procedures should be in place for backup/recovery in the event of major failure.
Warning: All One-X Portal services will be unavailable for all users during this procedure.
Note: This procedure resets the One-X Portal database to defaults; user’s One-X profiles will be lost.
Procedure:
1. Create a logs archive from Web Control and download for safe keeping. You can do this by logging into https//IPOIPADDRESS:7071, select Logs > Download > Logs Create Archive. Then download the generated One-X Portal logs. *This is not required but usually recommended in case a Product Escalation to Tier 4 is needed.
2. Use an SSH client, [e.g. Putty] to log into the system as the root user.
3. Stop the one-X Portal service. You can use the command: service onexportal stop
*If the service fails to stop, use command: service onexportal forcestop
4. The One-X Portal database will be defaulted by executing the following commands:
cd /var/lib/pgsql/13
mv data data_orig
mv backups backups_orig
then
cd /var/lib/pgsql/9.6
mv data data_orig
mv backups backups_orig
*if the 13 and 9.6 folders do not exist, use cd /var/lib/pgsql/ and then the ls command to determine the command to match. In the case of 11.1.1.1.0 Build 18, it uses both a 13 and 9.6 folder.
(the above commands move the database instead of deleting, which can serve as a backup if required).
Note: It is recommended that the existing One-X Portal logs are deleted by deleting all files under following folder: /opt/Avaya/oneXportal/<version>/apache-tomcat/logs. You can go to cd /opt/Avaya/onexportal/ and use the ls command to verify the One-X version directory.
Example: rm -f /opt/Avaya/oneXportal/11.1.1100_21/apache-tomcat/logs/*
This is the command for One-X Portal 11.1.1.11 Build 21 to remove all One-X logs.
5. Start the One-X Portal service. service onexportal start
6. One-X Portal will now be provisioned; open the One-X Portal Admin login page.
7. After successful login, provision One-X Portal with the IP Office IP address.
8. Select the ‘Advanced Installation’ option so that other configuration items can be setup correctly.
9. The VMPro need not be provisioned, as it gets provisioned automatically.
10. Verify/update the XMPP Domain setting on the IM/Presence tab. It is important for this to be a resolvable name by clients which rely on one-X Portal for IM/Presence.
11. After provisioning, the system will be by default in Centralized CTI Mode. If the solution has many users and nodes it will take a few minutes for the synchronization to complete.
12. Verify that new users are now able to log into One-X Portal
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