1 Partner ACS System 3 Companies?

[jifitz]

I have an Avaya Partner ACS System with the following components:
5 Slot Carrier
2 308ECs
1 ACS Proc. R3.0
1 308EC

In that order. When I do Feature 59 I get:
P ACS R4.0 C01

This is for a single company. We have 12 lines. I want to use 10 lines for one company. 2 other lines for two separate companies. I would like to have 3 separate greetings and VM systems. With my current system is this possible? If not are there other cards that would facilitate this. Thanks in advance for any help

 

[dizzyphil]

What kind of Voice Mail are you using? I didn't see one listed.

You can accomplish what you have listed, depending on what vm you have.

dizzy

 

[jifitz]

When I login using the RS232 I get v7.0.42.

We also have v7.0 when I login using the GUI driven software.

 

[1043]

Is there any more equipment connected to your phone system or in the 5th slot of your 5 slot carrier?
With what you have listed 4 of the 5 slots are being used.

 

[jifitz]

I don't mean to be dumb. Networking is my main hat.
5 Slot Carrier
1 2 308ECs
3 1 ACS Proc. R3.0
4 Partner Messaging module
5 308EC

This is the order from left to right. I hope this is better.

 

[1043]

If I'm reading you correct you have in this order from left to right.
308EC, 308EC,ACS R3 upgraded to R4,Partner Messaging R7,308EC

How many port license does your voice mail have? 2, 4 or 6.

The phone system has 12 lines by 32 phones.
The voicemail can have 4 auto attendants, 200 mailboxes, 99 announcements and 99 submenus.

 

[jifitz]

That is correct. We have one 2 port card.

 

[dizzyphil]

Then with the hardware you have, you can definitely accomplish your 3 business scenario. But, I would strongly advise going to the 6 port card.

 

[1043]

The system can do eveything you want. Just remember with 2 ports you are limited to 2 voice mail occurances at a time
for example 2 people checking or leaving messages, or 2 calls being answered by the auto attendant or 1 person leaving a message and 1 call be answered by autoattendant.

Hope this helps.

 

[jifitz]

That is doable. I guess the 2 port card cannot handle 3 incoming companies. Can I asign the lines to the auto attendants via the software or do have to be at one of the programing phones?

 

[1043]

A combination of both.

 

[jifitz]

I have 2 slots for the cards. Could I in theory add 2 6 port cards and have 12 ports?

 

[1043]

Negative. The card is considered a 206 when you are programming. The 2 port will have to be replaced with a 4 or 6 port.It will only work in the left slot.

 

[jifitz]

Thanks for your help. I have alot more info now to work with. If I get stuck I will post again. I'm out until Monday.

Tek-Tips is great!

 

[dizzyphil]

If you think 6 ports is not enough either, and you are running 12 analog lines, you may want to upgrade to a more hefty system like the IP Office or Magix. With what you are paying for the analogs, you could get a pretty good package price for a PRI/T1 voice, strip of 16 channels for voice and the rest for data. Especially if you think the 3 companies are going to outgrow the Partner within the next year. Your partner system is reliable and can do everything you have stated, I love them. But, you may want to look at your growth.

dizzy

 

[jifitz]

Unfortunately we just moved into a new high dollar office. It may be a little while before we can upgrade. You have been very helpful. I have a contractor that we would have paid for this info. But he was too busy. That's OK now the Parter box is that much less a mystery.

 

[1043]

The only thing that sux about putting 2 or mor companies on one Partner or Magix is having only one MUSIC ON HOLD
device.