012E/ VS Mail problems

[rcaptech]

Looking to see if any one has ran in to problems w/ Partner System, installing 2, 012e cards, in first 2 slots and unable to get the mail to work in slot 4 or 5, however I can put the VS mail in the first slot and it comes up and works fine,,,Is it possible a bad power supply on the 012 card? Enquiring minds want to know!!!

 

[Dexman]

Hi there!

Double check which ports are assigned to Hunt Group #7 in the Partner ACS. If the correct ones are not there, the PMVS will not work.

Here is a link to Avaya's online guide for the PMVS R5.0. Looks at pages 200->204/274 for some examples of how to figure out the correct ports to put into Hunt Group #7 for some common system configurations.

http://support.avaya.com/edoc/docs/partmail/prmvmsip.pdf

 

[Dexman]

Oh, I almost forgot, the PMVS should be in slot #4 as you have 012 modules in slots 1 & 2 and the ACS processor in slot #3.

 

[1043]

What lights if any are on the voicemail? What ports are you assigning to voice mail? How many ports?

 

[rcaptech]

I'm sorry about now not being clear, the voice mail doesn't come up at all ,,, lights doesn't come on, and again if I put it in the first slot it works fine!

 

[1043]

Does any card work in port 4?

 

[TouchToneTommy]

There are issues with ACS R1 and 2 with VS mails and 400 cards (the 400's need to be AFTER the VS mail)

There may be a similar interaction with 012s and VS mails.

Of course, to use the 012s in the first place, your ACS need to be an R6 or 7.

 

[1043]

Good point! What release ACS?

 

[Dexman]

You need an R5 or newer.